Customer Analytics Lead

7 months ago

Melbourne, Australia Culture Amp Full time

**Join us on our mission to make a better world of work.**

Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain talent via cutting-edge research, powerful technology, and the largest employee dataset in the world. The most innovative companies across the globe, such as Salesforce, PwC, KIND, SoulCycle, Celonis and BigCommerce depend on Culture Amp every day.

Culture Amp is backed by 10 years of innovation, leading capital venture funds, and offices in the U.S, U.K, Germany and Australia. Culture Amp is recognized as one of the world’s top private cloud companies by Forbes and one of the most innovative workplace companies by Fast Company.

**How you can help make a better world of work**

We’re looking to take our Customer Analytics to the next level. As a Lead Customer Analyst at Culture Amp you’ll spearhead analytics initiatives that empower our customer leadership with insights about our customers and our business that weren’t possible before. Being a leader of a dynamic team, your role will require a balance of delivering immediate analytics outcomes and long term strategic focus. In doing so, you’ll unlock value that can help delight our customers with our product and create a better world of work.

You are an experienced analytics and insights professional with an existing or new interest in sales, success. product and marketing funnels who is passionate about amplifying the work of others with timely, easy to access and insightful data. You will handle all things insights and analytics within the Revenue Operations team at Culture Amp who manage the systems and processes of our revenue teams.

Our stack is constantly evolving, and consists of:

- Salesforce for CRM
- Looker for general purpose reporting
- Redshift as our SQL engines (including Athena)
- dbt for data modeling

**_As a leader of the customer analytics team, you will:_**
- Work closely with senior customer leadership, other analytics leaders across Culture Amp to improve our data culture, increase analytics maturity and in turn impact business goals
- Foster a culture of data-driven decision making
- Help define, monitor and innovate our global revenue KPIs
- Own group reporting cadence like quarterly Regional QBRs and Weekly Customer Revenue forecast
- Build power use-cases such as multi-product lead scoring, revenue objective models or churn prediction
- Partner closely with Customer Analytical Engineers and Finance teams to develop and maintain our revenue focused data model in dbt and Looker
- Strategically plan analytics to efficiently uncover useful insights, anchor customer decisions on quantifiable metrics and easily report revenue success
- Drive mid to long term analytics initiatives that will have broad impact on multiple domains or departments
- Lead and inspire the customer analytics team and peers, championing recognition, proactivity, and adaptability within the team
- Coaching analysts on data visualization, analytical thinking and persuasive communication
- Developing frameworks and best practices for both technical and human skills used by other customer analysts
- Work with Product Analytics and various other analytics teams to drive the company analytics strategy with a revenue lens
- Build and enforce best-practices for analytics and insights at Culture Amp

**_You have (technical skills):_**
- Advanced SQL for descriptive analytics, with a big data system like Redshift or BigQuery.
- Familiarity with data generated by revenue related tools such as Salesforce, Segment, Hubspot and Intercom
- intelligence (BI) tools such as Looker or Tableau for data visualization. Experience coaching others on data visualization.
- Existing experience or strong desire to work with a tool like dbt
- Advanced abilities in SQL
- Broader experience with tools in the modern data stack such as dbt, Looker, Mode, Fivetran, Census or HighTouch
- Understanding of common software practices such as version control, continuous deployment, and automated testing

**_You are (soft skills):_**
- An analytical thinker, you tackle big or complex problems by thinking critically about the status quo, asking the right questions, and backing up assertions with logic, reasoning and data.
- Able to make the complex simple, to persuasively communicate, collaborate with and coordinate a range of senior leaders within the business.
- Proven at developing the skills of the people you work with; coaching and sharing your analytics knowledge with other analysts and with stakeholders
- Someone who shares our passion for making a better world of work
- Passionate about working with a talented and energizing group of Rev Ops and Analytics professionals

We believe that inclusive businesses are better, not just

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