Client Services Assistant Lead

5 months ago

Sydney, Australia MinterEllison Full time

**Location**: Sydney

**Contract Type**: Permanent

MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.

Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud history of providing excellence to clients, nurturing our people and giving back to the communities in which we live and work.

We value excellence, curiosity and collaboration. Clients rely on us for our responsive, commercial approach. Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.

**The Team**

Our innovative and professional Client Services team are at the very front line of the business and are responsible for ensuring the smooth running of our busy and vibrant client floor. This team interacts with all teams across the firm and manages a wide variety of client and staff meetings and events.

**Your Role**

As part of the Client Services team, you'll deliver exceptional food & beverage service to partners, staff, clients, and visitors. You'll strive to ensure consistently high-quality service and a superior guest experience.

The main areas this position is responsible for include:

- Deliver professional, timely, and efficient food and beverage service
- Tailor your service delivery for the type of meeting or event i.e. formal plated service, cocktail service, discreet boardroom service, informal service, etc.
- Coordinate the day-to-day operations of the Client Services Assistants (CSA's) and ensure tasks are performed efficiently and professionally
- Supervise functions and events, ensuring seamless delivery. Some events may be before or after hours
- Provide mentorship to the CSA team by providing training, direction and guidance with a collaborative and open mindset. Act as the first escalation point
- Provide support and training to casual and temp employees
- Ensure meeting rooms are set up appropriately for all meetings and functions and are cleared promptly
- Ensure all areas across the client floors are clean and maintained at all times, including the maintenance of equipment
- Deliver 'Tier 1' AV support which includes setting up and packing away standard AV equipment, simple troubleshooting and escalation to the Digital team where required
- Manage workflows on client floors using EMS room booking system, waiter call system, Teams, and other tools and technologies that may be in use
- Provide administrative support including ordering, stock management, rostering and invoicing
- Provide back up support to Reception as required, including welcoming clients, room bookings and responding to queries and requests
- Work closely with the Client Services Team Leader, Head Chef, Head Barista and Client Services Coordinator to ensure all areas of the Client Services team are informed and working seamlessly
- Develop and maintain trusted relationships with team members, partners and stakeholders across the firm
- Proactively seek opportunities to improve processes and procedures and enhance the service offering
- Collaborate with Business Operations teams nationally and drive the national alignment of policies, procedures, services and products
- Assist with key projects and other ad hoc duties as required

**More About You**

We welcome applicants who have:

- Minimum of 5 years in corporate hospitality, ideally in fine dining, banqueting, or other corporate hospitality role
- Experience working in a fast-paced environment delivering premium service
- Barista experience or coffee making skills

**Essential Requirements**
- Strong relationship-building, organisational, and communication skills
- Attention to detail and ability to adapt to changing requirements
- Ability to influence and motivate your team
- Solutions-focused, proactive client service approach
- Strong prioritisation skills, ability to meet deadlines and manage multiple priorities
- RSA Competency Card and Food Safety Supervisor Certificate
- Room booking tool and intermediate computer skills

**Desirable**
- Hospitality diploma
- First Aid Certificate/Warden Experience

**Why MinterEllison**

We offer flexible working options to encourage balance, wellbeing and support for sustainable ways of working and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.

**How to apply

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