Client Services Assistant

7 months ago

Sydney, Australia Pinsent Masons Full time

**About Pinsent Masons**

Pinsent Masons is a multinational global professional services firm with a purpose - **to make business work better for people. **We empower our people to question how things are done and to be bold in their ideas. To encourage this we provide an environment where you can drive your career development, work flexibly and learn fast.

While legal services are at the heart of what we do, we are at a firm with a diverse array of teams and skillsets. We are a firm that relies on the work of our talented business operations teams in information technology, finance, business development and human resources to continue to drive the growth we have experienced since arriving in Australia in 2015.

With offices in Melbourne, Sydney and Perth, we work on major projects and matters that are driving the building of key infrastructure and the transition to renewable energy across Asia Pacific. You will collaborate with our teams across the United Kingdom, Europe, Middle East, Asia and Africa and you will be supporting the work of 2000 lawyers widely considered to be leading lights in our sectors of focus.

**The Opportunity**

We are currently looking for a Client Services Assistant to join our Sydney office on a full time, permanent basis. The Client Services Assistant provides a seamless guest experience to our clients (both internally and externally), as well as ensuring that office facilities run smoothly and professionally.

**Key reception responsibilities**:

- Prompt response of all incoming reception calls; manage the Sydney reception inbox and diary
- Greeting clients, receipt of deliveries and arranging couriers and mail services
- Scheduling meeting rooms; ensuring meeting rooms are neat, tidy and well stocked
- Food and beverage provisions for room bookings
- Assisting with office events
- Providing overflow support to Melbourne and Perth front of house where required
- Point of contact for guest movements and inter-office travellers which involves booing desks and arranging access passes

**Induction of new staff**:

- Working alongside the HR team to ensure smooth onboarding of new staff - assisting to arrange IT equipment kit, locker allocation, induction timetables, business cards, building access key and introductions to teams
- Provide training to all new staff regarding Building and Office Services

**Facilities duties**:

- Point of contact for Building Management
- Assist the Workplace Manager with office projects
- Ensure that facilities are maintained and well-equipped
- Ordering and maintenance of office equipment; ordering of business cards
- Assist in the coordination of the office's Workplace Health and Safety obligations
- Assist in the ongoing management of services including air-conditioning, heating, lighting, cleaning and waste removal, secure bin
- Processing of facilities invoices

**About you**

To be considered for the role, you will have:

- Exceptional organisational, time-management and administrative skills
- Experience handling "cold calls" with skill, professionalism and efficiency
- The ability to work well in a team environment and with limited supervision
- An ability to build relationships quickly with a wide range of people, with the confidence to work with senior people across the firm
- A calm and methodical approach

In addition, the following mandatory requirements apply:
**What will we offer you?**
- **We have a global reach and a local feel. **With 28 offices and 2000 lawyers operating across Asia Pacific, Europe, Africa and the Middle East, you'll be exposed to domestic, international and multi-jurisdictional high-profile work, yet be in an office where everyone knows your name.
- **We do things a bit differently. **Legal services are at the core of our business, however we have diversified into other areas providing complimentary services to clients through offerings like Vario flexible services.
- **We like to be flexible. **Our firm is professional and allows you to bring our whole self to work. Dress for your day and in your own style and participate in practices that support your wellbeing, mental wellness and work/life balance so that everyone can thrive at work and at home.
- **We're lots of fun and very inclusive **. You'll also have plenty of opportunities to participate in, and even run, social activities, diversity and inclusion networks, and charitable initiatives.

**Diversity and Inclusion**

**Contact Details**
- Please note we only accept CVs that are logged on the Recruitment portal._

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