Client Services Coordinator

6 months ago

Sydney, Australia MinterEllison Full time

**Location**: Sydney

**Contract Type**: Fixed Term

MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character.

Our purpose is to create sustainable value with our clients, people and communities. That means we have a proud history of providing excellence to clients, nurturing our people and giving back to the communities in which we live and work.

We value excellence, curiosity and collaboration. Clients rely on us for our responsive, commercial approach. Our clients include government departments and agencies, private and publicly listed companies, and small and large businesses in Australia and overseas.

MinterEllison's Consulting Services are leading strategic advisors ready to design, develop and operationalise with clients. Businesses need integrated capabilities to solve complex organisational problems. At MinterEllison, we've brought together an unmatched team of experts under one roof with deep industry knowledge and commercial experience who are focused on designing, developing and operationalising solutions in the service areas of Technology, Cyber Security, Risk & Regulatory, Legal Optimisation, Education and ESG.

**The Team**

Our innovative and professional Client Services team are at the very front line of the business and are responsible for ensuring the smooth running of our busy and vibrant client floor. This team interacts with all teams across the firm and manages a wide variety of client and staff meetings and events.

**Your Role**

You are responsible for creating an exemplary Reception experience and for coordinating the Client Services team to ensure we are delivering first class service for our clients and employees.

The main areas this position is responsible for include:

- Welcome clients to reception and inform hosts of their guests' arrival
- Actively manage client meeting rooms, ensuring the appropriate room is allocated for each meeting or event via the firm's room booking system (EMS)
- Use EMS to manage workflows on the client floor
- Maintain data integrity in EMS and provide regular and ad hoc reporting as required
- In conjunction with the Client Services Assistants, ensure all meeting rooms are set up correctly with the appropriate resources (AV, catering, furniture, etc.)
- Coordinate the day-to-day operations of the Client Floor and ensure tasks are performed efficiently
- Coordinate resource requirements for reception, events and functions including the weekly roster. Supervise after hours events as required
- Work with the Events team and Executive Assistants to manage functions and events including planning, liaising with external parties, managing event budgets, confirmations, etc.
- Provide back up support to the Client Services Assistants when required, including clearing rooms, room set ups, AV support, etc.
- Work closely with the Client Services Team Leader, Head Chef, Head Barista and CSA Lead to ensure all areas of the Client Services team are informed and working seamlessly
- Develop and maintain trusted relationships with team members, partners and stakeholders across the firm
- Proactively seek opportunities to improve processes and procedures and enhance the service offering
- Collaborate with Business Operations teams nationally and drive the national alignment of policies, procedures, services and products
- Assist with key projects and other ad hoc duties as required

**More About You**

We welcome applicants who have:

- Minimum of 3 - 5 years' experience in corporate hospitality, restaurant operations or Senior Reception role
- Experience with room booking or restaurant reservation systems, AV and technology
- Events management hands-on experience
- Experience delivering premium service and offerings
- Proficient in Microsoft Office suite of programs including Excel, Word, PowerPoint, and database programs
- Ability to quickly develop strong, trusted relationships with key stakeholders and establish credibility and rapport
- Ability to adapt and be flexible to meet changing requirements and needs.

**Desirable requirements are**:

- RSA, First Aid and Covid Food Hygiene Certification
- WHS and Emergency Management experience

**Why MinterEllison**

We offer flexible working options to encourage balance, wellbeing and support for sustainable ways of working and a range of social, financial and health benefits, including free gym membership - all with no minimum tenure.

**How to apply

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