Client Service Vertical Lead

3 weeks ago

Sydney, Australia Computershare Full time

**Location: Ermington, Sydney**

**We give you a world of potential**

We have an excellent opportunity for a Client Services Vertical Lead to join our Client Service team If you’re looking for a job that challenges you and gives you opportunities to grow, you’ve found the right role.

Computershare Communication Services (CCS) is a division of Computershare and a global provider of integrated communications solutions. Through innovations in communications, we help companies better connect with their customers and stakeholders through print, digital and mobile delivery channels. Across the globe, CCS delivers 450 million mail packs and 87 million e-Communications and processes 75 million inbound transactions

**A role you will love**

The Client Services Vertical Lead is accountable and responsible for leading their team in providing timely and quality services that meet or exceed service level agreements, for all clients within their client vertical. The Client Services Vertical Lead works in consultation with the Technology, RM, Sales & Solutions teams to support in achieving budget revenue and servicing the clients within their vertical.

In addition, some flexibility is required if an occasion may present where an urgent task (outside the general nature of the role) is necessary to meet CCS clients’ needs.

Reporting directly to the Head of Client Services, the purpose of the role is to lead Services Delivery Consultants in understanding, servicing, and managing clients within their assigned vertical (being either Financial Services, Banking & Wealth, Insurance, Government, Utilities sectors or the internal Intercompany business).

**What will you bring to the role?**

You are proactive and thrive in both individual and team environments. You will have:

- Proven Project Co-ordination or Project Management experience
- Experience in working with cross functional teams
- Experience in managing multi-faceted content delivery
- Strong leadership skills with the ability to develop, motivate and mentor team members

**Other key skills required include**:

- Extensive Account management & Knowledge of specific Vertical Industry
- Communications Industry Experience
- Team management and/or account management experience with Experience in leading a team of people to achieve successful outcomes of approx. 5-15 staff
- Excellent written and verbal communication skills
- Demonstrated success delivering customer service related outcomes in a business to business to consumer environment.
- Experience acting as a change agent driving innovation in aligning people, processes, and technologies to improve outcomes for customers in large corporate markets i.e. Financial Services, Wealth, Insurance, Government and or Utilities industries.
- A positive attitude and clear communication style
- An ability to thrive in a fast paced, deadline driven environment
- A desire and ability to learn about technical products, services, and systems
- The ability to manage changing priorities and be flexible in your work approach
- The ability to take accountability for assigned jobs and work both independently and collaboratively within the wider team
- Highly developed organisational skills, time management skills, with strong attention to detail

**Rewards designed for you**

**Employee Share Plan. **Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

**Health and Wellbeing. **Our health and wellbeing rewards can be tailored to support you and your family.

**Save for Your Future. **We will support you along your retirement savings journey.

**Paid time away from work. **Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

**Employee Discounts **. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

**Extra Rewards. **From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

**A company to be proud of**

We're a global leader in financial administration with over 14,000 employees across more than 21 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

**A diverse and inclusive place to work**

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

We're one of the world's leading essential

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