Client Service Coordinator

7 months ago

Sydney, Australia Gallagher Full time

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB and, we want YOU to be a part of it all

As a Client Services Associate, you will provide administrative support to our Sales and Client Services departments to ensure smooth operations and exceptional service offerings to our customers.

Reporting to the Senior Client Services Manager, this role provides a unique opportunity to gain exposure to various aspects of the business and our customers.

**Responsibilities**:

- Assist Sales teams in managing and maintaining client accounts, including data entry, updating of customer information, and generating reports;
- Support Sales and Client Services teams in preparing sales presentations, proposals, audits and contracts;
- Collaborative with Client Services teams to ensure timely delivery of products and services to clients;
- Respond to client enquiries and provide exceptional customer service and support;
- Maintain and update the customer relationship management (CRM) system (Salesforce) with accurate and up-to-date client information;
- Assist in the coordination execution of sales and marketing campaigns;
- Assist in the preparation and organisation of sales meetings, conferences, and events.

Qualifications:

- Previous experience in an administrative support or similar role. Experience in a client services or customer service role would be highly advantageous;
- Proficiency in Microsoft Excel and CRM databases, with the ability to analyse and manipulate data effectively;
- Strong customer service skills;
- Exceptional time management and organisational skills;
- Effective coaching ability;
- Highly developed communication skills, with the ability to engage and influence at all levels of organisation;
- A strategic mindset and approach to work;
- A strong sense of team and collaboration;
- A resilient attitude, with the ability work in a dynamic and fast-paced environment.

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