Sales Enablement Manager

6 months ago

Sydney, Australia ServiceNow Full time

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

The Digital Enablement Manager is responsible for driving results based enablement programs that on-board and up-level our Digital Sales and Business Development reps to be experts in their roles to deliver on a set financial targets. The APAC/Japan Digital Enablement Manager will work directly with regional Digital leadership and managers, specifically Sales and Business Development management on identifying and prioritizing enablement initiatives in support of the corporate and regional objectives and priorities. The APAC/Japan Digital Enablement Manager will be responsible for driving feedback from the region into the global programs. The APAC/Japan Digital Enablement Manager will be responsible for managing a team of Digital Enablement Trainers for the region.

This role requires strong leadership, influencing, communication skills, strong knowledge of enterprise sales and Business Development, the ability to build relationships, and a keen ability to prioritize and align enablement activities to impact sales and delivery functional performance. Specifically, s/he will be responsible for the Digital enablement program direction, role specific competencies and goals, and business KPIs to drive productivity. Success in this role requires credibility and a collaborative approach across global programs, Digital stakeholders of all levels, and business units, as well as the unique ability to balance strategic thinking with tactical execution.

**Responsibilities**:

- Be a strategic advisor and business partner to Digital GTM in APAC/Japan to drive revenue growth targets
- Build region specific enablement plans
- Partner to the Sr. Director of Digital Enablement and the global program leads for real time feedback on what is needed for the Digital roles in APAC/Japan and for input to the global enablement programs
- Collaborate with regional Global Enablement peers on programs
- Build customer success focus in regional sales organization
- Strong advocate of Enablement programs in region
- Manage a team of Regional Enablement Trainers
- Identify ways to extend enablement activities regionally
- Drive communication and alignment with stakeholders
- Engage with Digital Management to identify requirements and skills gaps across the various Digital roles to impact key productivity drivers (Sales and Customer Outcomes)
- Represent the requirements and needs of Digital roles while Influencing the direction of training activities, content and assessments, to ensure the quality of the Digital staff
- Serve as a brand ambassador Global Digital Enablement, advocating for its offerings and articulating its value proposition for its stakeholder
- Key leader and contributor to the Annual Sales Kick Off Program

**Qualifications**
- 2-5 years’ experience managing regional enablement teams
- Experience in enterprise enablement in APAC/Japan
- Strong communication, critical thinking and interpersonal skills
- Excellent presentations skills and ability to garner support for new ideas and initiatives
- Proven success scoping, designing and implementing strategic enablement programs
- Ability to identify and resolve roadblocks through strong collaboration and communication skills
- Ability to establish and build close working relationships. Strong personal credibility and influencing skills. Team-oriented planner and decision-maker.
- Ability to creatively drive alignment & deliver results.
- In-depth understanding of sales and technical delivery teams
- Strong analytical capabilities in defining metrics and looking at results delivered
- Enterprise and technical selling experience preferred
- Ability to travel (some) within region and some international

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veter

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