Partner Enablement Manager

5 months ago

Sydney, Australia SafetyCulture Full time

**Partner Enablement Manager**:

- Sydney- Sales & Success - Partnerships /- Full-time Permanent /- Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

Due to significant growth in SafetyCulture's Partner Program, we are currently seeking a Partner Enablement Manager. The partnerships team is driving significant growth for the SafetyCulture business around the world, and this is an exciting opportunity to become a foundational member of the team.- You will own the end-to-end partner enablement journey for the different partners in the SafetyCulture eco-system including solution, technology, services, marketplace and broker partners. Your responsibilities will involve the creation and implementation of a comprehensive enablement program, which will ensure partners have the skills and knowledge they need along each stage of their journey with us.

This role involves close collaboration with cross-functional teams to develop and implement strategies that enhance our partners' capabilities, drive mutual growth, and ensure they feel as enabled as our internal go-to-market teams.

**How will you spend your time**:

- Work with new and experienced global partners to create and deliver the end-to-end enablement program for solution, technology, services, marketplace, and broker partners. The program will include components that are for all partners and components that are specific to a certain partner type.
- Run a regular cadence of enablement sessions with new and established partners including product, new features, commercial, process and industry-focussed enablement (face to face / Zoom, on a 1:1 and 1:many basis, depending on the partner).
- Directly collaborate with the partners to build their sales, implementation and customer success management skills to ensure they have the required skills and confidence to qualify opportunities, demonstrate the product, and sell. For customers post-sale, ensure their customers’ retention and satisfaction.
- Design and deliver new partner onboarding programs with key milestones, aligned to each stage of the partner journey for each partner type. This will help to reduce partner ramp time and continually up-skill experienced partners.
- Create a library of partner training content / assets - face to face / workshops / webinars, events, recordings, slides decks, and training courses based on partner needs.
- Work closely with internal teams including marketing, customer success and revenue operations, to review and re-purpose existing assets so that partners have access to up-to-date sales and success collateral, tools, and assets.
- Regularly join partner meetings, and conduct regular partner interviews, which will allow you to have a deep understanding of the needs of our partner ecosystem, and tailor the enablement program to accommodate these needs.
- Stay updated on product developments, commercial updates, process changes, market trends, and competitor insights to tailor enablement strategies accordingly.Work with marketing to make regular edits, additions and improvements to the partner certification and asset library in the Partner Portal.
- Manage and own all aspects of the enablement journey within the Partner Portal including regular edits, additions, and improvements.
- Work with the marketing team to utilize the partner portal for the regular release of updates and newsletters to partners to enhance partner engagement.
- Act as an internal advocate for partnerships, liaising with product, finance, revenue operations, legal, and go-to-market teams to ensure the success of the partner program and deliver exceptional partner outcomes.
- Assist the Director of Partnerships and Senior Manager, Partner Marketing in building this foundational program.

**Who you are**:

- Someone who has demonstrated the ability to work with a broad range of stakeholders to take concepts and turn them into high value training initiatives / content.
- An expert communicator, someone who can easily connect with customers, and build relationships, trust and rapport.
- A skilled project manager able to plan and execute strategy based on a data-driven, analytical approach.
- Passionate about helping people learn and grow.

**What you'll need**:

- A strategic mindset, coupled with analytical abilities, will enable you to assess partner needs and implement tailored solutions.
- Proven project management skills are essential for coordinating multifaceted enablement initiatives.
- Strong influencing skills, communicating effectively across the organization.
- Dedication to building enduring relationships with customers and colleagues.
- To be an active listener, able to comprehend partner pain points and take appropriate action.
- Ability to th

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