Member Engagement Specialist

3 days ago


Melbourne, Australia Optimum Consulting Group Full time

**The Fund**:
A profit to member, industry fund that is dedicated to delivering exceptional service to its members and employers. The funds purpose is to support members to prepare them for financial freedom in retirement.

**The Opportunity**:

- Providing factual and general advice through the provision of superior service to existing and prospective members, predominately via outbound enquiries and through support provided to inbound member enquiries and interactions as required.
- Making outbound contacts and respond to enquiries, offering tailored solutions across the entire range of products and services aligned to the member's needs, including superannuation, insurance, investments, pension, and other specialised products provided by the Fund including financial planning referrals and consolidations.
- Providing tailored solutions aligned to the member/prospective member's needs and circumstances that meets their financial best interests and retirements needs.

This excellent opportunity requires flexible working from Monday to Friday between 8.30am to 6.00pm (AEST).

**The individual**:
You are a people person with a passion for delivering exceptional service and a genuine interest in helping and supporting members. With strong communication skills and a team player, you will love working in a collaborative team environment with a group of people who are results focused.

**Experience**:

- 2 -3 years experience in taking inbound and outbound member calls across a broad range of superannuation topics.
- Demonstrated experience working in the financial services or the superannuation industry with responsibilities in customer service and administration.
- Strong customer service experience with effective communication skills to engage and influence.
- Superior verbal, written and numerical ability.

**Qualifications**:

- RG146 Superannuation
- Ongoing professional development & maintenance of CPD
- Tertiary Degree in relevant field desirable.



  • Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Australia Hostplus Full time

    Marketing - Engagement Specialist **How will you make an impact?** Are you driven to make a tangible difference in the lives of our members as they journey towards a dignified retirement? As our Marketing Engagement Specialist, you'll have the power to shape the narrative, drive engagement, and foster meaningful connections that resonate with our audience....


  • Melbourne, Australia Hostplus Full time

    Marketing - Engagement Specialist **How will you make an impact?** Are you driven to make a tangible difference in the lives of our members as they journey towards a dignified retirement? As our Marketing Engagement Specialist, you'll have the power to shape the narrative, drive engagement, and foster meaningful connections that resonate with our audience....


  • Melbourne, Victoria, Australia Hostplus Full time

    Marketing - Engagement SpecialistHow will you make an impact?Are you driven to make a tangible difference in the lives of our members as they journey towards a dignified retirement? As our Marketing Engagement Specialist, you'll have the power to shape the narrative, drive engagement, and foster meaningful connections that resonate with our audience. Your...


  • Melbourne, Australia Hostplus Full time

    Marketing - Engagement Specialist **Acknowledgement of Country**: Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging. **About us**: At Hostplus, we...


  • Melbourne, Victoria, Australia Royal Australasian College of Surgeons (RACS) Full time

    RACS VIC Office, Spring Street, East Melbourne, Victoria, AustraliaReq #97About the companyThe Royal Australasian College of Surgeons (RACS) is a not for profit, membership-based organisation leading the way in surgical performance, professionalism and patient care in Australia and New Zealand.With service to our members at the forefront of our business, we...


  • Melbourne, Australia Hostplus Full time

    How will you make an impact?Are you driven to make a tangible difference in the lives of our members as they journey towards a dignified retirement? As our Marketing Engagement Specialist, you'll have the power to shape the narrative, drive engagement, and foster meaningful connections that resonate with our audience. Your strategic insights and innovative...

  • Member Specialist

    1 week ago


    Melbourne, Victoria, Australia Australian Unity Full time

    What makes us, usEstablished in 1840, we're Australia's first member-owned wellbeing company, delivering health, wealth and care services to more than 700,000 Australians. Today, while we've grown to a company of nearly 7000 employees, our focus remains the same as it was 180 years ago — to deliver Real Wellbeing for our customers, members and the...


  • Melbourne, Australia Hostplus Full time

    **Acknowledgement of Country**: Hostplus acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past, present and emerging. **About us**: At Hostplus, we passionately provide our over 1.7 million...


  • Melbourne, Australia Retail Prodigy Group Full time

    **The Opportunity**: Are you excited about delivering internal communications projects, internal events and initiatives designed to align and unite team members around Retail Prodigy Group's (RPG)purpose, values and strategic plan? Do you thrive when working both independently and collaboratively and delivering multiple projects simultaneously? Do you have...

  • Community Engagement

    3 weeks ago


    Melbourne, Australia Davidson Group Services Full time

    **Community Engagement and Community Specialist** **About the Company** You would be joining a vibrant and diverse team at one of Melbourne’s largest Water corporations. **About the Role** Your role with include but not be limited to - Develop, deliver, and implement engagement communication plans that deliver positively for the community and...

  • Learning Specialist

    4 days ago


    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Northern Metropolitan Job type: Full time / From 29/01/2024 - 24/01/2026 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1361291 **Selection Criteria**: **SC1** Demonstrated expert knowledge of the relevant curriculum. Demonstrated ability to model exemplary...


  • Melbourne, Australia Australian Unity Full time

    . **Your New Role**: The Member Engagement Assistant is responsible for all inbound escalated and outbound Australian Unity Member enquiries, ensuring a positive, member-centric experience is delivered accurately. The MEA will assist with maintaining data integrity and accuracy in the Group Member Register, recording member preferences, and liaising with...


  • East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Member EngagementState Faculties - Western AustraliaPerthFull Time, Permanent9/2/2023Leading National Health and Education member-based organisation$96,753 p.a plus 14% Superannuation plus 17.5% annual leave loadingFull time, permanent opportunity located in Perth with WFH optionsAbout the RACGPThe Royal Australian College of General Practitioners (RACGP) is...


  • East Melbourne, Australia The Royal Australian College of General Practitioners (RACGP) Full time

    Member EngagementState Faculties - Western AustraliaFlexible locationFull Time, Permanent6/1/2023Leading National Health and Education member-based organisation$73,890 p.a plus 14% Superannuation plus 17.5% annual leave loadingFull time, permanent opportunity with flexible WFH optionsAbout the RACGPThe Royal Australian College of General Practitioners...


  • Melbourne, Australia Defence Bank Full time

    **Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...

  • Learning Specialist

    1 week ago


    Melbourne, Australia Schools (Government) Full time

    Location: Melbourne | Western Metropolitan Job type: Full time / From 29/01/2024 - 26/01/2027 Organisation: Schools (Government) **Salary**: Salary not specified Occupation: Education and Training Reference: 1360642 **Selection Criteria**: **SC1** Demonstrated expert knowledge of the relevant curriculum. Demonstrated ability to model exemplary teaching...


  • Melbourne, Australia Revise Recruitment Full time

    Part time with free barista coffee - Flexibility and home working allowance - Team collaboration and quarterly social events Customer & Member Engagement Coordinator Australian Human Resources Institute - Not-For-Profit Part-time (0.6), Permanent Melbourne CBD, 3000 $65k plus super **About the Company** The Australian HR Institute (AHRI) is the leading...