Member Engagement Specialist

6 months ago


Melbourne, Australia Optimum Consulting Group Full time

**The Fund**:
A profit to member, industry fund that is dedicated to delivering exceptional service to its members and employers. The funds purpose is to support members to prepare them for financial freedom in retirement.

**The Opportunity**:

- Providing factual and general advice through the provision of superior service to existing and prospective members, predominately via outbound enquiries and through support provided to inbound member enquiries and interactions as required.
- Making outbound contacts and respond to enquiries, offering tailored solutions across the entire range of products and services aligned to the member's needs, including superannuation, insurance, investments, pension, and other specialised products provided by the Fund including financial planning referrals and consolidations.
- Providing tailored solutions aligned to the member/prospective member's needs and circumstances that meets their financial best interests and retirements needs.

This excellent opportunity requires flexible working from Monday to Friday between 8.30am to 6.00pm (AEST).

**The individual**:
You are a people person with a passion for delivering exceptional service and a genuine interest in helping and supporting members. With strong communication skills and a team player, you will love working in a collaborative team environment with a group of people who are results focused.

**Experience**:

- 2 -3 years experience in taking inbound and outbound member calls across a broad range of superannuation topics.
- Demonstrated experience working in the financial services or the superannuation industry with responsibilities in customer service and administration.
- Strong customer service experience with effective communication skills to engage and influence.
- Superior verbal, written and numerical ability.

**Qualifications**:

- RG146 Superannuation
- Ongoing professional development & maintenance of CPD
- Tertiary Degree in relevant field desirable.



  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    OverviewMetricon Homes is committed to delivering exceptional customer experiences. As the first point of contact for our national business, you will play a critical role in supporting internal stakeholders across all business units and assisting with the customer journey.


  • Melbourne, Australia Customer Engagement Centre Full time

    As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey, in line with Metricon Homes' mission and values. Reporting to the Senior Customer Engagement Associate, your responsibilities will include: Reporting to the Customer Engagement Centre Team Leader,...


  • Melbourne, Victoria, Australia Customer Engagement Centre Full time

    Job SummaryWe are seeking a highly skilled Customer Engagement Liaison Professional to join our team at the Customer Engagement Centre. As the first point of contact for our national business, you will support internal stakeholders across all business units and assist with the customer journey.About UsMetricon Homes is Australia's Most Trusted Choice, as...


  • Melbourne, Victoria, Australia Kaizen Recruitment Full time

    About the Role:We are seeking a driven Member Engagement Specialist to join our team at Kaizen Recruitment.As a key member of our team, you will be responsible for engaging with members via phone, email, and live chat, providing accurate details about our organisation's products and processes, and promoting a positive customer experience.You will also...


  • Melbourne, Victoria, Australia Kaizen Recruitment Full time

    Are you passionate about delivering exceptional customer service and ensuring a positive experience for clients?We are seeking an experienced Member Engagement Specialist to join our team at Kaizen Recruitment in Melbourne. As a key member of our superannuation administration team, you will play a critical role in providing high-quality support to members...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientWe are a leading not-for-profit organisation located in Melbourne's CBD, operating with year on year growth and a commitment to excellence. Our collaborative and unified team is driven by a shared sense of purpose and community.Job SummaryWe are seeking a dedicated Community Engagement Specialist to play a key role in supporting membership...


  • Melbourne, Victoria, Australia Michael Page Full time

    About the RoleWe are seeking an experienced Community Engagement Specialist to join our team at Michael Page. This is a unique opportunity to work in a dynamic and collaborative environment, supporting membership acquisition and retention.Key ResponsibilitiesDevelop and implement strategies to enhance engagement with members through digital tools, data...


  • Melbourne, Victoria, Australia Easygo Full time

    About EasygoEasygo is a prominent service provider to leading brands in the iGaming industry, including Stake.com, Kick.com, and Twist Gaming. As the world's largest crypto casino, Stake offers a seamless online casino and sportsbook experience.Your RoleWe are seeking an experienced Community Engagement Specialist to oversee the day-to-day management of our...


  • Melbourne, Victoria, Australia Kaizen Recruitment Full time

    About the RoleWe are seeking a highly skilled Member Engagement Specialist to join our team in Melbourne. In this dynamic role, you will provide assistance to members via outbound contact support while actively liaising with the superannuation administration activities of the broader team.Key ResponsibilitiesEngage with Members: Respond to member inquiries...


  • Melbourne, Victoria, Australia ClickView Full time

    About the RoleWe are seeking a highly skilled and experienced Strategic Customer Engagement Specialist to join our team at ClickView. As a key member of our customer success division, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account planning and relationship management.


  • Melbourne, Victoria, Australia RMIT University Full time

    Indigenous Community Engagement Specialist RoleRMIT University is a leading Australian institution that offers this exciting opportunity as an Indigenous Community Engagement Specialist. The successful candidate will work closely with the Office of Education and Engagement to develop, implement, and manage outreach and engagement programs within the Ngarara...


  • Melbourne, Australia Australian Unity Full time

    . **Your New Role**: The Member Engagement Assistant is responsible for all inbound escalated and outbound Australian Unity Member enquiries, ensuring a positive, member-centric experience is delivered accurately. The MEA will assist with maintaining data integrity and accuracy in the Group Member Register, recording member preferences, and liaising with...


  • Melbourne, Australia Revise Recruitment Full time

    Part time with free barista coffee - Flexibility and home working allowance - Team collaboration and quarterly social events Customer & Member Engagement Coordinator Australian Human Resources Institute - Not-For-Profit Part-time (0.6), Permanent Melbourne CBD, 3000 $65k plus super **About the Company** The Australian HR Institute (AHRI) is the leading...


  • Melbourne, Victoria, Australia Bank of Queensland Full time

    About the RoleWe are seeking a talented Customer Engagement Specialist to join our Contact Centre team. As a key member of our customer service team, you will play a vital role in building and maintaining long-lasting relationships with our customers.The ideal candidate will have a passion for delivering exceptional customer experiences and a strong ability...


  • Melbourne, Australia Defence Bank Full time

    **Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 48 years. With over 29 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the...

  • Customer Support

    3 weeks ago


    Melbourne, Victoria, Australia Easygo Full time

    Easygo is a leading service provider to prominent brands in the iGaming industry, including Stake.com, Kick.com, and Twist Gaming.We are looking for a highly skilled Customer Support - Community Engagement Specialist to join our team. As a specialist, you will be responsible for overseeing the day-to-day management of our social media accounts, ensuring...


  • Melbourne, Victoria, Australia Kaizen Recruitment Full time

    Award-winning industry super fund offers an exciting opportunity for a Member Engagement Specialist to join their dynamic team in Melbourne. This 12-month Fixed Term Contract role involves providing assistance to members via outbound contact support and liaising with the superannuation administration activities of the broader team.About the RoleThis Member...


  • Melbourne, Victoria, Australia AusNet Services Ltd Full time

    Unleash Your Potential in Clean EnergyWe are seeking a highly skilled Renewable Energy Stakeholder Engagement Specialist to join our Development and Future Networks team at AusNet Services Ltd. This is an exciting opportunity for you to contribute to the transformation of the energy sector in Victoria.About the Role:The successful candidate will be...


  • Melbourne, Australia Nextt Group Full time

    Be part of a mission that delivers life-changing support to our clients! - Enjoy a flexible, hybrid working model! - Perfect role for someone looking to grow and learn, overlapping many departments Are you a tech-savvy communicator with a passion for employee experience, change management, and organisational development? Do you thrive in fast-paced...


  • Melbourne, Victoria, Australia Michael Page Full time

    About Our ClientOur client is a leading Non-Profit Organisation (NPO) within the healthcare sector, offering specialized services across various sectors in Australia. With a team of like-minded individuals, your role as Digital Marketing and Community Engagement Specialist will be to create exciting campaigns and initiatives for members and external...