Customer & Member Engagement Coordinator

6 months ago

Melbourne, Australia Revise Recruitment Full time

Part time with free barista coffee
- Flexibility and home working allowance
- Team collaboration and quarterly social events

Customer & Member Engagement Coordinator

Australian Human Resources Institute - Not-For-Profit

Part-time (0.6), Permanent

Melbourne CBD, 3000

$65k plus super

**About the Company**
The Australian HR Institute (AHRI) is the leading national association representing human resource and people management professionals, setting the standard for the industry in Australia. They have a diverse events and networking calendar, produce world-class conferences and commend excellence in HR practice through their highly regarded AHRI Awards program.

**About the Role**
As the Customer and Member Engagement Coordinator, you'll be the first point of contact for all AHRI members, customers, and organisations. Your focus will be on delivering exceptional customer service, driving membership engagement, managing inbound inquiries and making outbound calls to support membership engagement and renewal.

Please note this is a PART TIME role.

**About You**
With a background in customer service or membership support, you’ll be self-motivated with a passion for delivering exceptional customer experiences. You will be highly organised, solutions focused, have excellent attention to detail and the ability to multitask effectively. A cheerful outlook, patience, and a genuine desire to assist customers are crucial qualities to be successful in this role.

**Responsibilities**
- Drive membership acquisition, engagement, and retention through proactive outreach and initiatives
- Respond promptly and professionally to member inquiries and requests
- Assist members with registration, payments, and account-related issues, ensuring a smooth experience
- Promote engagement with AHRI products, services, and membership benefits, emphasising value in every interaction
- Maintain accurate and up-to-date records in the CRM system, ensuring data integrity and confidentiality

**Skills, Experience & Qualifications**
- Previous experience in Customer Service or Membership Support
- Exceptional customer service skills, demonstrated through prompt, clear, and professional communication
- Strong administrative abilities with meticulous attention to detail
- Flexibility and adaptability to address customer or membership-related matters efficiently
- Ability to work independently and collaboratively within a team environment
- Excellent computer skills, including MS Office, Outlook Customer Relationship Management System (CRM), and database management
- Strong interpersonal and communication skills, both written and verbal.

**Culture and benefits**
AHRI offers flexible work arrangements and recently refurbished offices in Melbourne CBD with free barista coffee, a home office allowance, additional leave, discounted health insurance, an EAP service, paid parental leave and a rewards and recognition program.

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