Customer Partner

6 months ago

Sydney, Australia Versent Full time

About the Team

Our Growth team at Versent fuel our business growth, customer acquisition, retention and customer success. Here at Versent, we are embarking on our next phase of growth and are looking to hire a new Customer Partner to join our team, based in Sydney. This is a strategic sales role which will focus on a select few customers; and be responsible for building customer strategy, retention, growth and influence customer from C level right through at the Engineering level to continue to expand our footprint across these key customers.

What you will do

Customer Success (Accountable)- Develop deep and diverse relationships within the customers organisation to drive multiple fields of play.- Provide a single thread of leadership and across the total engagement life cycle from presales, delivery, handover to closure.- Ensure all Versent and Third Parties/Partners operating within the account for Versent know the customer; their wants, their needs, their motivations and ways of work.

Delivery Excellence (Accountable)- Assure delivery by adopting the lens of the customer for all transactions (large and small); frequent reviews and check-ins across multiple stakeholders (internal and external).Customer Growth and Commercials (Accountable)

For a set of defined Customers (mutually agreed with GM), the following apply:
- Identify strategic accounts and create and maintain a strategic account plans for growth over multiple horizons; engage with Versent Solutions and Advisory Centre and Practice leads to lay the foundations to diversify and expand service offerings.- Own and manage the P&L to meet or exceed revenue and margin targets.- Develop, bid, and close new business and continuity for services, product and licencing with an individual annual target accountable for $8-15M in revenue.- Maintain commercial agreements e.g. MSAs and NDAs.- Ensure accurate management of leads and opportunities in Salesforce and communicate and collaborate regularly with Head of Services, Directors and GM on all stages of the Sales Lifecycle.- Lead the Sales stages lifecycle to develop, bid, and close opportunities as per Versent Sales, commercial and review and approval processes:
- Directors are responsible for delivery scope, deliverables, acceptance criteria, requirements, assumptions, dependencies and out of scope and proposed team roles.- Head of Service and Practice Lead are responsible for team allocation.- Responsible for adherence to Delegation of Authority for review, approval and signing processes.- Customer Partner is responsible for the commercial terms, pricing, rates and profitability as per Versent agreed standards.- Identify business development opportunities on net new business lines / divisions for upcoming and future initiatives and delegate responsibility to Senior Account Executives to Lead the Sales stages lifecycle to develop, bid, and close these new opportunities.- Lead and manage commercial negotiations, communications and signing of proposals, SOWs, MSAs and NDAs Work with and introduce Partners to open new fields of play and opportunities.- Lead Customer/Account level partner and supplier business development and delivery forums.

Your background- Key skills and experience: Outcomes focused with a strong track record on execution (10+ years),and possess the ability to work at pace, while also being capable of both taking direction and working well independently. Excellent communicator with the ability to engage and build rapport at all levels through to C-suite and executive. Strong relationship building skills, with 10+ years experience in building relationships at all levels through to Senior Executives in large Enterprise and Government, and with an extensive network. Ideally will have either acted as a mid-to Senior level Manager or Executive (GM or above) and have extensive experience in delivery, leading large multi-streamed programs.- Leadership: 10+ years leading or managing teams, ideally in a professional services or large enterprise environment. Responsible for overseeing the production of a project, delegating tasks, motivating the team and holding regular meetings to check in on their progress. Need to be able to make executive decisions about the direction of a project. Working across multiple projects and engagements whilst managing multiple stakeholders.- Delivery: Understanding the sources of risk and evaluating risks and methods for their control and mitigation. A minimum of 10 years' experience in a similar, multi-faceted consulting environment like the Big 4 or other Tech Consulting. Experience working on large scale transformation projects with specific knowledge of various technologies and methodologies.- Relationship and sales management: Strong customer engagement and exceptional customer relationships. Experience in selling and managing large tech’ consulting projects ($5m value) and revenue under management of $10m plus.- Commercial negotiation and management: Extens

  • Ict Business Partner

    2 months ago

    Sydney, Australia NSW Department of Customer Service Full time

    **ICT Business Partner | Office of Registrar General (ORG)** - ** Grade**:Clerk Grade 11/12 - ** Salary range**: $139,787 - $161,663 + super - ** Duration**: Temporary employment opportunity (12 months) - ** Applications close**:Monday October 21st 2024 [9:59am] - ** Location**:Sydney, McKell Building **About the role** ***We have an opportunity for an ICT...

  • Customer Experience Partner

    6 months ago

    Sydney, Australia Domain Group Full time

    **Customer Experience Partner - Sydney Office - Max term contract** We are looking for someone who is totally customer-obsessed who would be joining the Customer Experience team in our Sydney office on a **9 month max-term contract**. This means that you are someone who enjoys building strong relationships with customers and clients, ensuring that they...

  • Customer and Partner Experience Lead

    6 months ago

    Sydney, Australia Microsoft Full time

    Overview In Small, Medium, and Corporate (SMC) and Digital Sales (DS), we have set out with the purpose to empower our customers through the unique value of the Microsoft cloud by building a globally led, digital-first-scale organization aligned with partners. Dedicated to one of the fastest growing customer segments, the Small, Medium, Corporate (SMC)...

  • Customer Success Business Partner

    4 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company OverviewQuandoo GmbH is a leading technology company in the food and hospitality industry, providing innovative solutions to restaurants and partners worldwide.Job DescriptionWe are seeking a highly skilled Ccustomer Success Business Partner to join our team. In this role, you will be responsible for delivering exceptional customer experiences to our...

  • Customer Success Business Partner

    1 month ago

    Sydney, New South Wales, Australia HubSpot Full time

    Customer Success Business PartnerWe're looking for a skilled Customer Success Business Partner to join our ANZ Small Business team. The ideal candidate will have a proven track record of driving customer growth and retention.Main Responsibilities:Develop and execute customer success plans to ensure measurable growth and retention.Build and maintain strong...

  • Customer Operations Business Partner

    2 weeks ago

    Sydney, New South Wales, Australia CyberCX Full time

    Role OverviewThis exciting role at CyberCX will see you partnering with our Account Managers to drive productivity, effectiveness, and exceptional customer service.

  • Associate Director, Customer Partner

    6 months ago

    Sydney, Australia Kyndryl Full time

    Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Are...

  • Customer Success Business Partner

    3 weeks ago

    North Sydney Council, Australia N-able Full time

    Customer Success Business PartnerN-able is more than just a software company – we're shaping the future of technology and customer success. Our diverse team of N-ablites, spanning 15 countries worldwide, supports our customers and each other with passion and dedication.We're not just looking for another employee; we want someone who can make a meaningful...

  • Partner Sales Manager, Growth Customer Segment

    6 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    4yrs+ experience in sales or business development in the software/technology industry - Experience engaging and influencing senior executives and familiarity with decision making processes in enterprise customers - Experience working with partners through account management, product management, program management and business development engagements -...

  • Customer Success Business Partner

    4 weeks ago

    North Sydney Council, Australia N-able Full time

    Unlock Customer Value with N-ableN-able, a software company driving global success, invites an experienced Customer Success professional to join its team in North Sydney, Australia. This role is ideal for individuals passionate about delivering exceptional customer experiences and driving business growth.About the Role:As a key relationship holder between...

  • Managing Partner

    8 months ago

    North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...

  • Customer Success Business Partner

    1 day ago

    Sydney, New South Wales, Australia Culture Amp Full time

    About the RoleThis is an exciting opportunity to partner with Mid-Market customers (200-1000 employees) at Culture Amp, a leading company in Australia. You will work closely with an amazing team that is continuing to grow rapidly.**Key Responsibilities:**Develop and implement effective customer success strategies to drive business growth.Collaborate with...

  • Finance Partner, Customer Experience

    3 weeks ago

    Sydney, Australia NAB - National Australia Bank Full time

    **Work type**: Permanent Full time **Region**: NSW- Sydney CBD, VIC- Melbourne CBD, Hybrid: Work from any Capital City in Australia As the Finance Partner for our Customer Experience division within the COO Finance team, you will drive insight and analysis to create and support a deep understanding of the business area. It will also play a key co-ordination...

  • Customer Success Business Partner

    3 weeks ago

    North Sydney Council, Australia Equifax Full time

    **Equifax: Empowering Your Possible Career Path**We are seeking a highly skilled and experienced Customer Success Business Partner to join our team at Equifax. As a Customer Success Business Partner, you will play a crucial role in ensuring the proactive management, delivery, and support of services provided to our Core customers.This is a fantastic...

  • Partner Development Specialist, Partner Migrations

    6 months ago

    Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    10+ years of developing, negotiating and executing business agreements experience - Bachelor's degree - Experience developing strategies that influence leadership decisions at the organizational level - Experience developing and negotiating complex commercial constructs Would you like to develop AWS migration partners and build their businesses? Would you...

  • Talent Acquisition Partner

    6 months ago

    Sydney, Australia Domain Group Full time

    Our people are our greatest asset to help us bring confidence to all of life’s property decisions.There is a great opportunity for a Talent Acquisition Partner to join the team and ensure the commercial teams for our customer divisions have the key talent and capabilities required to deliver on our strategy. This will see you: - Deeply understand the...

  • Partner Sales Manager, Growth Customer Segment

    6 months ago

    North Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success....

  • Associate Market Manager

    7 months ago

    Sydney, Australia Expedia Partner Solutions Full time

    **Associate Market Manager** The Associate Market Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Associate Market Manager works with lodging partners within their assigned territory to help...

  • Customer Partner

    2 months ago

    Sydney, Australia Northcott Full time

    Northcott's North Parramatta team offers a temporary full-time position until September 2025.We offer outstanding benefits, including five weeks of leave, gym membership, and a health insurance discount.Salary packaging is available to boost your take-home pay!Northcott is looking for a temporary full-time Customer Partner to join our team in North...

  • Customer Experience Partner

    3 weeks ago

    Sydney, New South Wales, Australia OTR Full time

    Exceptional Customer Experiences WantedWe are seeking a dedicated Customer Experience Partner to join our rapidly expanding team at OTR, a revolutionary convenience brand. As a vital link between our company and customers, you will be responsible for creating positive and memorable experiences from initial contact through post-purchase support.About OTROTR...