Customer Experience Partner

4 days ago

Sydney, New South Wales, Australia OTR Full time

Exceptional Customer Experiences Wanted

We are seeking a dedicated Customer Experience Partner to join our rapidly expanding team at OTR, a revolutionary convenience brand. As a vital link between our company and customers, you will be responsible for creating positive and memorable experiences from initial contact through post-purchase support.

About OTR

OTR is a cornerstone of Australian enterprise with over 6500 dedicated Team Members. We're not just redefining but actively disrupting the convenience retail sector with our commitment to making life easy. Our combined network of over 1,000 convenience locations brings together Viva Energy Australia's incredible national footprint and OTR's history of industry-leading innovation.

Your Role

As a Customer Experience Partner, you will:

  • Answer incoming calls, emails, and chat requests from customers and provide them with accurate information.
  • Understand and respond to customer inquiries, complaints, and requests in a timely and professional manner.
  • Resolve customer issues by providing solutions and/or escalating them to the appropriate department or supervisor.
  • Ensure customer satisfaction by maintaining a positive and professional attitude and providing exceptional service.
  • Document customer interactions and follow up on their inquiries as necessary.

Key Requirements

  • 1 year of experience in a call centre or customer support role.
  • Excellent communication skills, including the ability to speak clearly and professionally, listen actively, and convey information accurately and effectively.
  • Demonstrated ability to manage multiple priorities and work in a fast-paced environment.
  • Strong problem-solving skills, with the ability to think creatively to resolve customer queries.

Benefits

  • Join a dynamic team at a renowned South Australian company known for innovation and outside-the-box thinking.
  • Access to exclusive staff benefits via our OTR App.
  • Access to our free and confidential Employee Assistance Program (EAP).

$55,000 - $65,000 per annum + superannuation, dependent on experience. This estimate is based on the location and requirements of the position. The actual salary may vary depending on individual circumstances.

  • Customer Experience Lead

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    OverviewMicrosoft's Small, Medium, and Corporate (SMC) and Digital Sales (DS) organization is dedicated to empowering customers through the unique value of the Microsoft cloud. As a Business Program Manager within this organization, you will contribute to enhancing regional sales accountability and driving pipeline growth by developing Asia-wide customer and...

  • Customer Experience Data Analyst and Business Partner

    1 week ago

    Sydney, New South Wales, Australia Opal HealthCare Full time

    We are seeking a detail-focused Customer Experience Data Analyst and Business Partner to join our team at Opal HealthCare.About the Role:The ideal candidate will support a wide range of projects and initiatives to drive business improvement across our Care Communities. This role is an exciting opportunity to contribute to our purpose of bringing joy to those...

  • Customer Experience Manager

    1 month ago

    Sydney, New South Wales, Australia Cisco Full time

    About the RoleCisco is seeking a highly skilled Customer Experience Manager to drive the successful adoption and utilization of our technologies and services within customer organizations. As a key member of our team, you will play a pivotal role in driving value realization and growth of our business.You will be the primary CX point-of-contact for...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Key ResponsibilitiesAs a Customer Experience Manager at Cisco, you will play a pivotal role in driving the successful adoption and utilization of our technologies and services within customer organizations, leading to value realization and growth of our business. You will be the primary CX point-of-contact for customers, taking end-to-end ownership and...

  • Customer Experience Manager

    3 weeks ago

    Sydney, New South Wales, Australia Cisco Full time

    Customer Success Manager Job DescriptionAs a key player in our Customer Experience (CX) team, you will focus on delivering personalized, proactive, and predictive interactions with our customers. Your primary responsibility will be to guide customers through software adoption and enable them to achieve their business and technical goals.Key...

  • Customer Experience Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About This RoleAt Dovetail, we're seeking a Customer Experience Specialist to drive revenue growth and customer success in the APAC region. As a key member of our Revenue team, you'll partner with our Account Executive to develop and execute a go-to-market strategy for our premium business.Key ResponsibilitiesManage customer relationships and contribute to...

  • Customer Experience Junior Data Analyst and Business Partner

    2 weeks ago

    Sydney, New South Wales, Australia Opal HealthCare Full time

    At Opal HealthCare, we believe that a great customer experience is at the heart of everything we do. We're seeking a talented Customer Experience Junior Data Analyst and Business Partner to join our team.The successful candidate will be responsible for supporting daily monitoring and review of customer feedback and complaints across all 130+ Care...

  • Customer Experience Director

    1 day ago

    Sydney, New South Wales, Australia ING Bank N.V. Full time

    At ING Bank N.V., we're seeking a seasoned professional to lead our Customer Experience program as the Coe Lead/head Of Customer Experience. As a key member of our leadership team, you'll be responsible for driving continuous improvement in customer experience through strategic action.The role has broad scope, encompassing both leadership of the 'Voice of...

  • Customer Success Business Partner

    2 weeks ago

    Sydney, New South Wales, Australia Quandoo GmbH Full time

    Company OverviewQuandoo GmbH is a leading technology company in the food and hospitality industry, providing innovative solutions to restaurants and partners worldwide.Job DescriptionWe are seeking a highly skilled Ccustomer Success Business Partner to join our team. In this role, you will be responsible for delivering exceptional customer experiences to our...

  • Customer Experience Strategist

    2 weeks ago

    Sydney, New South Wales, Australia Logixboard Full time

    About the RoleThe Customer Success Manager plays a critical role within our Customer Experience organization. As a trusted advisor working closely with Sales, Operations and Marketing within our customer community, the CSM will provide proactive, ongoing guidance on the most effective application(s) and use of our solution.Your ResponsibilitiesHelp our...

  • Customer Experience Consultant

    6 days ago

    Sydney, New South Wales, Australia Telstra Full time

    We're seeking a highly skilled Customer Experience Consultant to join our team in Telstra's Blacktown store on a casual basis.Telstra is an iconic Australian brand with a global presence, driven by a purpose to build a connected future where everyone can thrive.The successful candidate will be responsible for delivering exceptional customer service and...

  • Customer Experience Strategist

    2 days ago

    Sydney, New South Wales, Australia Cisco Full time

    At Cisco, we're seeking a seasoned professional to drive the successful adoption and utilization of our technologies and services within customer organizations, resulting in value realization and growth. As a Customer Experience Manager, you will play a pivotal role in leading cross-functional teams to deliver customer outcomes.This strategic role requires a...

  • Customer Experience Representative

    4 weeks ago

    Sydney, New South Wales, Australia Employment Hero Full time

    This is a Customer Care Specialist role with Employment Hero, a leading company in Australia. The Customer Experience team is growing rapidly, and this is the chance to join as the company takes off.### **Key Responsibilities**As a Customer Care Specialist, you'll be working within our Customer Experience team and will be responsible for gathering...

  • Customer Success Business Partner

    3 weeks ago

    Sydney, New South Wales, Australia HubSpot Full time

    Customer Success Business PartnerWe're looking for a skilled Customer Success Business Partner to join our ANZ Small Business team. The ideal candidate will have a proven track record of driving customer growth and retention.Main Responsibilities:Develop and execute customer success plans to ensure measurable growth and retention.Build and maintain strong...

  • Customer Experience Manager

    4 weeks ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Success Manager is responsible for delivering an exceptional customer experience for Standards Australia's customers. This involves building customer-centric capabilities and performance within the direct team and advocating for customer excellence across the business.Key ResponsibilitiesDevelop and implement a robust customer...

  • Customer Experience Leader

    6 days ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Experience Leader plays a pivotal role in delivering an exceptional customer experience for Standards Australia's customers interacting with the customer success team. This encompasses the Customer Success Specialists and support for the end-to-end customer life-cycle for SA Store customers.This position focuses on cultivating...

  • Customer Experience Liaison

    1 week ago

    Sydney, New South Wales, Australia Standards Australia Full time

    About the RoleThe Customer Experience Liaison is a key role in delivering exceptional customer service to Standards Australia's clients. This position focuses on ensuring timely and accurate processing of customer inquiries, complaints, and feedback.Key Responsibilities:Respond to client inquiries via phone, email, or web forms regarding product purchases,...

  • Customer Experience Ambassador

    8 hours ago

    Sydney, New South Wales, Australia OTR Full time

    About OTRAt OTR, we're revolutionizing the convenience retail sector with a passion for delivering exceptional customer experiences. With over 6500 dedicated team members, we're committed to making life easy for our customers.Our TeamWe're seeking an experienced Customer Experience Partner who will be responsible for creating seamless interactions from...

  • Customer Experience Ambassador

    3 weeks ago

    Sydney, New South Wales, Australia TEG Full time

    About the RoleWe are seeking a highly skilled Customer Solutions Representative to join our team at TEG. As a Customer Solutions Representative, you will be the first point of contact for our customers, providing exceptional support and solutions to their queries across all platforms.Key Responsibilities:Respond to customer inquiries and booking requests in...

  • Customer Experience Specialist

    1 week ago

    Sydney, New South Wales, Australia The Iconic Full time

    About the RoleWe are seeking a skilled Customer Experience Specialist to join our CRM team. As a key member of our team, you will play a pivotal role in shaping and managing customer lifecycle, loyalty, and engagement initiatives.Key Responsibilities:Assist in developing campaigns and initiatives that drive customer loyalty, engagement, and incremental...