Inbound Customer Service Representative
5 months ago
Join us as an Inbound Call Center Associate, and you'll work with Australia's largest telecom player _a_nd be part of a fun & caring team.
**Who are we?**
**What’s in it for YOU?**
- Competitive salary + Super + Penalty rates
- An attractive rewards and incentive program
- Internal career progression opportunities across several industries & technologies
- Discounted private health insurance
- Modern office with facilities in Fortitude valley
- Diverse, supportive & inclusive workforce
**What will your typical day look like?**
As a Customer Support Associate, you will be assisting customers over the phone with faults and account queries. But don't worry, our well-resourced environment will provide you with the tools & opportunities you need to develop customer-focused skills, enhance your knowledge of Australia’s telecom industry, and upskill in industry-standard software platforms.
**Timelines**:
Work from office - 8 AM - 6 PM - (Mon -Fri)
Availability required
- 7 AM - 11 PM
**If you are someone with -**
- Excellent communication skills
- A passion for helping people
- A great attitude and a willingness to learn
- A desire to work in a fun and supportive environment
- A knack for problem-solving and thinking on your feet
- An Australian/ NZ Citizenship or Permanent Residency or a Temporary Resident visa with at least 1-year full work validity and unrestricted working rights
**Tech Mahindra | Connected World, Connected Experiences**
TechM represents the connected world, offering innovation & human-centric technology experiences to our customers, stakeholders & communities.
**Job Types**: Full-time, Fixed term
**Salary**: $52,000.00 - $58,000.00 per year
**Benefits**:
- Health insurance
- Referral program
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Penalty rates
Work Authorisation:
- Australia (required)
Ability to Commute:
- Fortitude Valley, QLD 4006 (required)
Ability to Relocate:
- Fortitude Valley, QLD 4006: Relocate before starting work (required)
Work Location: In person
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