Client Service Coordinator
7 months ago
Work for a leading law firm who support long-term career opportunities
**Your new company**
Based in the Sydney CBD, A national leading law firm specialising in personal injury claims and matters that affect Australians. They are passionate about driving consistency and operational efficiencies to provide a leading client service experience. This organisation are looking for a switched on experienced administrator / customer service superstar on a permanent basis.
**Your new role**
Acting as the first representative of the brand to potential clients in phone-based/admin role. This is about providing a connected and empathetic service experience and guiding potential clients throughout the organisation process.
- Responsible for processing new client enquiries
- Open and close client files and update client service database as needed
- Action enquiries within delivery time frames and provide resolutions aligned to set SLAs
- Facilitate between potential clients and Solicitors, including provision of feedback and advice outcomes
- Book new client appointments nationally
- Ensure responses are provided to potential clients within set SLAs
- Proactively raise with team and management any issues that impact our ability provide the best experience to our potential clients
- Ensure data accuracy when updating records for all interactions made/taken
- Administration functions including filing, printing, saving correspondence, copying, scanning and filing of paper and digital files
- Actively assisting the team to ensure efficient work practices are maintained
**What you'll need to succeed**
- 2+ years of experience in a high-volume phone-based/admin position
- A good foundation of administration/clerical skills in a legal or similar environment
- Experience in Salesforce Lighting (Desirable)
- Strong orientation for quality customer service delivery, and pleasant attitude on the phone.
- Ability to write clear, structured and detailed notes with grammatical accuracy, whilst being on a call
- A positive, ‘can-do’ attitude.
- Highly motivated and driven by success metrics
- Demonstrate the highest level of professionalism, empathy, responsibility and ownership
- Ability to build rapport
- Proficient in using MS Office
- Adaptable and flexible nature
- Highly organised with a strong attention to detail
- An ability to prioritise and escalate workflows and enquiries when required
**What you'll get in return**
- On the job training and mentoring
- A fast-growing and evolving team environment
- Flexible work arrangements
- An opportunity to work for an industry leader
- A dynamic team and supportive culture
- Corporate environment with long term career opportunities
**What you need to do now**
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
2807425
-
Placement Coordinator
7 months ago
Perth Central Business District, Australia Navitas Full time**ACAP,** The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA). ACAP also delivers the Professional Year Program (PYP) for graduates in Accounting, IT and...
-
Client Services Officer, Business Services
2 days ago
Sydney Central Business District, Australia BDO Full time**About BDO** BDO is a trusted adviser to clients looking for audit, tax and advisory services. As one of the world’s leading audit and accounting organisations, we have clients of all types and sizes across an array of industry sectors. Our values are at the core of who we are and how we work with each other and with our clients. These values are the...
-
Client Services Manager
7 months ago
Brisbane Central Business District, Australia DNR Capital Full timeDNR Capital is an Australian investment management company that delivers client-focused, quality investment solutions to institutions, advisers, and individual investors. Founded in 2001, DNR Capital's investment philosophy of identifying and investing in quality companies for the medium-to-long term has enabled the firm to develop a strong track record as a...
-
Client Services Administrator
7 months ago
Brisbane Central Business District, Australia HAYS Full timePermanent, full time opportunity with CBD accounting firm **Your new company** Come and join one of the city's leading boutique accounting firms! Operating within a myriad of industries, this company offers services across growth advisory, corporate finance, wealth management and more. Furthermore, they prioritise creating a supportive and enjoyable...
-
Client Services Administrator
6 months ago
Brisbane Central Business District, Australia HAYS Full timePermanent administration opportunity with one of Brisbane's fastest growing accounting firms! **Your new company** This organisation is rapidly growing, with a footprint in 150 countries worldwide. A leader in their field, the firm provides services across advisory, tax and audit, and prides itself on delivering exceptional service to their diverse...
-
Client Services Coordinator
1 month ago
Sydney, Australia Commonwealth Bank of Australia Full timeClient Services Coordinator **See yourself in our team**: Our Client Services team provide a 5 star experience to all our staff and visitors through the following services: concierge, catering, events, meeting and training rooms, reception. This role is based in Sydney CBD and works between CBP South and North and CBS. **Do work that matters**: - You...
-
Client Services Coordinator
21 hours ago
Sydney, Australia Edventureco Full timeWe are a growing company with a great culture and a premium brand - This is a is a fantastic opportunity to work with prestige clients - EdventureCo is B-Corp certified and passionate about providing a positive impact **Our work** At Plain English Foundation, we help professionals to improve their business writing skills and communicate clearly through our...
-
Experience Coordinator
6 months ago
Brisbane Central Business District, Australia HAYS Full timeExperience Coordinator - Brisbane CBD - Temporary Assignment - Great Brand to work for **Your new company** Our client is a global real estate services firm specialising in commercial property and investment management. They believe in teamwork, ethics, and excellence. With this they are focused on sharing one goal, acting with honesty and integrity to...
-
Client Services Coordinator
7 months ago
Sydney, Australia MinterEllison Full time**Location**: Sydney **Contract Type**: Fixed Term MinterEllison is one of Australia’s largest law firms, with nearly 200 years of business history. We're known for our legal and consulting expertise - and for our inclusive and authentic character. Our purpose is to create sustainable value with our clients, people and communities. That means we have a...
-
Client Services Coordinator
2 weeks ago
Sydney, New South Wales, Australia JLL Full timeClient Services CoordinatorAn attractive salary package of AUD $85,000 - $105,000 per annum is available for this dynamic role.About the PositionWe are seeking a highly motivated Client Services Coordinator to join our team in Australia. In this role, you will be responsible for managing key client facilities management queries, providing exceptional...
-
Front Office Client Services High-growth Brand
21 hours ago
Sydney Central Business District, Australia Uplift Recruitment Full timeCBD Location - Full Training and Consistent Development - Competitive Salary Package Within our client’s high-growth challenger brand, the need has arisen for a proactive and switched customer service representative to join a dynamic team based out of Sydney’s beautiful CBD. Our clients mission is to bring nobility back to life insurance to help...
-
Project Coordinator
6 months ago
Sydney Central Business District, Australia HAYS Full timeProject Officer Role **Your new company** Our client is looking for a Project Coordinator to join them on an initial 6-month contract. Experience in education is essential. Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans Execute project management...
-
Rostering Coordinator
6 months ago
Sydney Central Business District, Australia JRM Hospitality Full time**About Us**: JRM is Australia's leading hospitality staffing agency led by acclaimed Chef James Metcalfe. JRM's focus on quality and professionalism means that our people are uniquely capable across multiple industries including Corporate Boardrooms, Private Colleges, VIP Events and more. As JRM's bookings grow, we are looking for additional Rostering...
-
Portfolio Coordinator
21 hours ago
Sydney Central Business District, Australia Enterprise IT Resources Pty Ltd Full timePortfolio Coordinator Job Title: Portfolio Coordinator Contract Type: Permanent Salary: AU$110000.00 - AU$130000.00 per annum Reference: 6980 Contact Name: Michael Carlino Job Description - **The Client** Our client is a major organisation in the higher education sector in Sydney with over 5000 staff and over 40,000 students, offering hundreds of...
-
Client Service Coordinator
21 hours ago
Sydney, Australia Guidepoint Global Full time**Overview**: The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. Come work with us...
-
HR Coordinator
2 days ago
Sydney Central Business District, Australia HAYS Full timeWell-know, leading client within the automotive industry, seeking a HR Coordinator. Zetland up to 90k + super **Your new company** A well-know, leading client within the automotive industry are seeking a HR Coordinator for join their team based at their dealership in Zetland. Salary of between $70k - 90k + super dependant on experience. **Your new role** -...
-
Client Services Coordinator
7 months ago
North Sydney, Australia eNerds Pty Ltd Full time**Immediate Start Available | Training Provided**: - **North Sydney, 2060 | Close to Public Transport**: - **Sociable and Professional Team Culture** **About eNerds** Offering Managed IT Services, eNerds was founded in 2000, with the mission of being a comprehensive support hub for Small to Medium sized Businesses. With offices in Sydney, Brisbane, and...
-
Client Onboarding Specialist
7 months ago
Sydney Central Business District, Australia HAYS Full timeClient Onboarding Specialist covering Wealth Management for a global bank based in Sydney **Your new company** This company is a prestigious global bank that specialises in Investment Banking and Wealth Management. The role is within the Wealth Management business, which services individuals, families and institutions investing in both domestic and...
-
Client Services Coordinator
4 weeks ago
Sydney, New South Wales, Australia Altius Group Full timeAbout Altius Group, a leading provider of corporate health programs throughout Australia. Our Health Assessment Centre in Darlinghurst is seeking a full-time Client Services Liaison/Administrator.Your RoleAs a Client Service Liaison, you'll work with diverse stakeholders and clients in a fast-paced environment. Your day will be dynamic, with varied tasks and...
-
Client Service Coordinator
8 months ago
Sydney, Australia Gallagher Full timeAbout Us: Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our...