Client Services Coordinator

3 weeks ago

North Sydney, Australia eNerds Pty Ltd Full time

**Immediate Start Available | Training Provided**:

- **North Sydney, 2060 | Close to Public Transport**:

- **Sociable and Professional Team Culture**

**About eNerds**

Offering Managed IT Services, eNerds was founded in 2000, with the mission of being a comprehensive support hub for Small to Medium sized Businesses.

With offices in Sydney, Brisbane, and Sri Lanka, we are specialist partner and have been awarded SMB Partner of the Year 7 years in a row (2015 - 2022) at the ARN Innovation Awards.

With a focus on challenging the status quo, we strive to be leaders and trendsetters in the industry, combining the passion and skills of our staff with cutting-edge technology to provide a premium outsourced service.

We have a dynamic and innovative team at eNerds and have a sociable culture. With regular casual catch ups with the entire client services team.

**About the Role**

Being a Client Services Coordinator at eNerds is a very fluid role, with a mixture of Customer Service and Reception like duties.

**Some of your key responsibilities are but not limited to**:

- Answer inbound calls from our IT Support line, assisting clients to log a ticket, take messages for other team members and answer general enquires.
- General reception duties such as answering the door, ordering office supplies etc.
- Receive delivers from suppliers, as well as arrange delivers or collection of items for our clients.
- Technical Engineers calendar management (onsite visits to clients).
- Work with the Technical Team to get tasks completed.

This role is a pathway to Project Management, Office Management and Account Management roles in the future.

**About You**

If you have a background as a Receptionist or Office Coordinator this role would be perfect.

Other key requirements:

- Confident communicating with clients over the phone
- Reception (Answering calls, transferring calls, managing call queues)
- The ability to prioritise and manage your work flow
- Comfortable with working across various systems
- Microsoft Office Experience (Word, Excel, Outlook etc.)
- Ability to take ownership, delegate and follow-up tasks
- Ability to work in the office

Whilst IT technical knowledge isn't necessary, it would be great if you have a slight interest in IT.

**Next Step**

Pay: $50,000.00 - $70,000.00 per year

Schedule:

- 8 hour shift

**Experience**:

- Reception: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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