Helpdesk / Level 2 Support
2 weeks ago
Location :
Brisbane
Job Type :
Contract
Job Salary :
Competitive
Are you available immediately and looking for a short-term contract role over the Christmas period? Our client, a QLD Government Department, is seeking a motivated ICT Officer/Service Desk Level 2, to work within their organization providing technical issue resolution services to clients seeking technical assistance.
27 Nov Jan 2024
Key Responsibilities
- Prioritise incoming support requests and action accordingly.
- Liaise with the IT Manager to escalate calls and notify of any systemwide issues.
- Offer assistance with current software products which include the Microsoft Office range of software, Windows 10 and 1
- Update Active Directory as required.
About You
- A minimum of 1 year of experience in ITrelated/ helpdesk role.
- Good working knowledge of Microsoft Certification mainly OS and MS Office products
- Basic networking troubleshooting (TCP/IP, WiFi etc.)
- Excellent written and verbal communication skills.
- Good problemsolving skills.
- Excellent time management.
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