Current jobs related to Level 1 Helpdesk Support Officer - Brisbane, Queensland - Clicks IT Recruitment

  • Helpdesk Support Specialist

    7 days ago

    Brisbane, Queensland, Australia Hudson Full time

    Job SummaryWe are seeking a skilled Helpdesk Level 1 Support professional to join our team at Hudson Australia. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.Key ResponsibilitiesManage and...

  • NOC Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Humanised Group Full time

    About the BusinessA leading technology company, operating nationally, provides a unique and business-critical service offering. With an impressive track record for growth, they prioritize their staff as individuals over numbers. Located just outside the city center, this business is an NFP organization seeking its next NOC Support Engineer.The RoleWe are...

  • NOC Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Humanised Group Full time

    About the BusinessA leading technology company, operating nationally, provides a unique and business-critical service offering. With an impressive track record for growth, they prioritize their staff as individuals over numbers. Located just outside the city center, this business is an NFP organization seeking its next NOC Support Engineer.The RoleWe are...

  • IT Helpdesk and Field Technician

    3 days ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone.Key ResponsibilitiesProvide level 2/3 technical support over the phone and online, troubleshooting and resolving issues with...

  • IT Helpdesk and Field Technician

    3 days ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone.Key ResponsibilitiesProvide level 2/3 technical support over the phone and escalate where needed.Troubleshoot and resolve issues...

  • IT Helpdesk and Field Service Technician

    7 days ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone. On-site, you'll troubleshoot and resolve issues, and when remote, you'll handle client enquiries and provide level 2/3...

  • IT Helpdesk and Field Service Technician

    7 days ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone. On-site, you'll troubleshoot and resolve issues, and when remote, you'll handle client enquiries and provide level 2/3...

  • Senior IT Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Dynamo Recruitment Pty Full time

    About the CompanyWe are seeking a highly skilled Senior Helpdesk Analyst to join our client site in Brisbane. This nationally recognized business is undertaking a large program of digital transformation, offering a competitive salary packaging, a detailed-oriented work environment, and flexible working arrangements.The Senior Helpdesk Analyst will report to...

  • Level 1 and Level 2 Technical Support Specialists

    2 weeks ago

    Brisbane, Queensland, Australia Saul Recruitment Full time

    About the RoleSaul Recruitment is seeking a highly skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing Level 1 and Level 2 technical support and administration for multiple client environments.Key ResponsibilitiesProvide technical support and administration for multiple...

  • Senior IT Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Dynamo Recruitment Pty Full time

    About the CompanyDynamo Recruitment Pty is seeking a highly skilled Senior Helpdesk Analyst to join our team in a live opening for a nationally recognized and reputable business in the IT sector.This organization offers competitive salary packaging, is detailed oriented, and has flexible working arrangements. The successful candidate will be responsible for...

  • IT Support Specialist

    3 days ago

    Brisbane, Queensland, Australia SANDHILLS PUBLISHING Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Sandhills Publishing. As the face of IT for all users in the company, this role requires a persistent and dependable work ethic with strong customer service skills.Key ResponsibilitiesProvide helpdesk support and resolve problems for end users.Monitor and respond quickly to...

  • IT Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Full time

    Job Summary:Hudson is seeking an experienced IT Support Specialist to join our team as a Helpdesk Level 1 Support Officer. As a key member of our IT team, you will be responsible for providing exceptional technical support to our clients, ensuring timely and effective resolution of technical issues.Key Responsibilities:Technical Support: Provide first-level...

  • IT Support Specialist

    6 days ago

    Brisbane, Queensland, Australia SANDHILLS PUBLISHING Full time

    Job SummaryThe IT Support Specialist plays a vital role in ensuring the smooth operation of our computer systems and networks. As a key member of our team, you will provide technical assistance and support to our users, resolving issues and answering queries in a timely and professional manner.Key Responsibilities• Provide helpdesk support and resolve...

  • Service Support Administration Officer

    2 weeks ago

    Brisbane, Queensland, Australia The Creche and Kindergarten Association Full time

    About the RoleWe are seeking an experienced administrative professional to join our team as a Service Support Administration Officer. This role will be responsible for providing expert support and guidance to our Early Childhood leaders in the use of our childcare management system, Kidsoft.Key ResponsibilitiesProvide high-level support and troubleshooting...

  • Senior Technical Support Officer

    5 days ago

    Brisbane, Queensland, Australia Anglicare Southern Queensland Full time

    The Opportunity to Make a DifferenceAnglicare Southern Queensland is seeking a highly skilled Senior Technical Support Officer to join our ICT team. As a key member of our corporate office, you will play a vital role in ensuring our workers can continue to provide support to Queenslanders.Key ResponsibilitiesProvide technical support and advice to end-users,...

  • Senior Technical Support Officer

    3 days ago

    Brisbane, Queensland, Australia Anglicare Southern Queensland Full time

    The Opportunity to Make a DifferenceAnglicare Southern Queensland is seeking a highly skilled Senior Technical Support Officer to join our ICT team. As a key member of our corporate office, you will play a vital role in ensuring our workers can continue to provide support to Queenslanders.Key ResponsibilitiesProvide technical support and advice to end-users,...

  • Helpdesk Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia Hudson Australia Full time

    Job Summary:Hudson Australia is seeking a skilled IT Customer Service professional to provide essential level 1 IT support to our clients. As the first point of contact for technical requests, you will be responsible for delivering effective problem resolution and ensuring customer satisfaction.Key Responsibilities:Handle Requests: Log and manage first-level...

  • IT Support Specialist

    2 weeks ago

    Brisbane, Queensland, Australia SANDHILLS PUBLISHING Full time

    Job SummaryWe are seeking a highly skilled and motivated IT Support Specialist to join our team at Sandhills Publishing. As a key member of our technology department, you will be responsible for providing technical assistance and support to our employees, ensuring that our computer systems and networks are running smoothly and efficiently.This is a...

  • NOC Support Engineer

    5 days ago

    Brisbane, Queensland, Australia Humanised Group Full time

    {"title": "NOC Support Engineer", "description": "About the BusinessA technology company that operates nationally, offering a unique and business-critical service. They prioritize staff as individuals over numbers and are based near the CBD.This NFP organization is seeking a NOC Support Engineer to join their team.The RoleWe are looking for a highly...

  • Senior Technical Support Officer

    7 days ago

    Brisbane, Queensland, Australia Anglicare Southern Queensland Full time

    About the RoleWe are seeking a highly skilled and motivated Senior Technical Support Officer to join our ICT team at Anglicare Southern Queensland. As a key member of our corporate office, you will play a critical role in ensuring our workers can continue to do their job in support of Queenslanders.Key ResponsibilitiesProvide technical support and advice to...

Level 1 Helpdesk Support Officer

3 months ago

Brisbane, Queensland, Australia Clicks IT Recruitment Full time

Clicks IT Recruitment has partnered a reputed and a well-known Managed Service Provider that are looking to hire a Level 1 ICT Helpdesk Support officer and be part of a tight knit team of 9 members. Whilst you report directly to the Managing Director, you will be responsible for the following:

  • Establish and maintain effective working relationships with co-workers, managers, and customers.
  • Answering incoming phone calls, support tickets, and emails, directing correspondence to the appropriate staff member.
  • Perform all customer technical support that is requested professionally to deliver the best possible outcomes to the client.
  • Action any support tickets that are assigned or escalated to you.
  • Track and document all time spent on support jobs for customers.
  • Administration duties including but not limited to customer product provisioning of hardware and software.
  • Performing onsite and offsite installation, troubleshooting, and maintenance of all Addictive hardware, software, and associated products.
  • Performing monthly maintenance during business hours and out of hours as required for all IT systems and services provided to our clients.
  • Perform onsite client support and build ongoing relationships with clients.
  • Other general administrative duties as and when needed
  • Adhere to any internal policies and agreements provided by the organisation.
  • Attend training to develop relevant knowledge, techniques, and skills
  • Be part of an ongoing after-hours support roster.

Requires Skills & Qualifications:

  • Tertiary qualification/Diploma (or nearing completion) in information technology or equivalent discipline or demonstrated relevant experience.
  • Demonstrated experience in Microsoft Windows network operating systems, mini-computer and client/server environment operations.
  • Demonstrated problem-solving skills, understanding local area network configuration, administration, implementation, and troubleshooting.
  • Well-developed communication skills, both oral and written.
  • Demonstrated ability to work independently and as part of a team.
  • Proven experience and competence with the Microsoft 365 suite, namely Word, Excel, Outlook and Teams.

On offer, you can avail of the following:

  • Flexible working arrangements to be considered following the end of the probationary period.
  • Paid learning and training opportunities.
  • The availability of a company car post probation
  • Small team with a great culture.

If you wish to apply for this position, please submit your resume by clicking the 'Apply Now' button. For further information please contact Kate Pengelly at Clicks IT Recruitment on

At Clicks we embrace diversity, inclusion and equal opportunity.

We provide reasonable adjustments, including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please call or email
Apply Now

Job Summary

Pay:

$60000 per annum

Location:

QLD - Other

Job Type:

Permanent

Specialisation:

Help Desk/Support

Reference ID:

BBBH75005

Jobseeker FAQs