Ict Helpdesk Support Officer Level 1

1 week ago


Brisbane, Queensland, Australia Exclaim IT Pty Ltd Full time

Hourly rate on offer:

  • Flexible working arrangements
  • Long term opportunity
  • Brisbane location

Location:
Brisbane, Queensland Australia

Work type:
Contract

Date Posted:30 October, 2023

Reference:
#16122

About the role.**:


A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services utilised throughout the department.

This opportunity provides ongoing training, development opportunities and works with a supportive team committed to providing quality service to our clients in one of the largest employers in Queensland.


Key responsibilities.**:

  • Utilising basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions
  • Respond to common requests for support by providing information to enable problem resolution and promptly allocating unresolved calls
  • Undertake initial problem assessment and wherever possible educate the end user with the objective of resolving as many incidents as possible and reducing recurring calls
  • Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes
  • Liaise with customers and team members to provide status updates and feedback
  • Utilise developed procedures to maintain records by documenting problems, requests and questions, recommend modifications to procedures and update

Highly desirable.**:

  • Microsoft platform experience
  • Active Directory
  • Basic Troubleshooting
  • Great customer service
  • Sound general IT knowledge, including hardware and software, school administrative systems and/or other similar in house systems and Microsoft Office software.

Benefits.**:

  • Flexible work arrangements
  • Long term contract
  • Brisbane Location

Contact.**:

  • Please note that a National Police Check might be required as part of preemployment screening._

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