Ict Helpdesk Support Officer Level 1
1 week ago
Hourly rate on offer:
- Flexible working arrangements
- Long term opportunity
- Brisbane location
Location:
Brisbane, Queensland Australia
Work type:
Contract
Date Posted:30 October, 2023
Reference:
#16122
About the role.**:
A rewarding opportunity for a Level 1 Helpdesk Support Officer that provides an initial point of resolution, for technical requests in a wide range of software, hardware, in-house products and services utilised throughout the department.
This opportunity provides ongoing training, development opportunities and works with a supportive team committed to providing quality service to our clients in one of the largest employers in Queensland.
Key responsibilities.**:
- Utilising basic IT knowledge to receive and handle requests for first level technical support following agreed procedures by logging problems, requests and questions
- Respond to common requests for support by providing information to enable problem resolution and promptly allocating unresolved calls
- Undertake initial problem assessment and wherever possible educate the end user with the objective of resolving as many incidents as possible and reducing recurring calls
- Provide input to the knowledge base through creation of documentation or updating records of known errors and associated fixes
- Liaise with customers and team members to provide status updates and feedback
- Utilise developed procedures to maintain records by documenting problems, requests and questions, recommend modifications to procedures and update
Highly desirable.**:
- Microsoft platform experience
- Active Directory
- Basic Troubleshooting
- Great customer service
- Sound general IT knowledge, including hardware and software, school administrative systems and/or other similar in house systems and Microsoft Office software.
Benefits.**:
- Flexible work arrangements
- Long term contract
- Brisbane Location
Contact.**:
- Please note that a National Police Check might be required as part of preemployment screening._
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