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IT Level 1 Helpdesk

3 months ago

Brisbane, Queensland, Australia Aussie Broadband Full time
Aussie Broadband's (ABB) purpose is to the change the game.


As our IT Level 1 Helpdesk, you'll support this by providing first level local and remote IT support to Aussie staff; and maintaining our internal IT infrastructure.


  • At Aussie Broadband we see difference as our point of difference. We celebrate it, we support it, and thrive on it because it means our team can bring their whole selves to work, and that we can better represent our customers and community. We're proud to be an Equal Opportunity Employer, and our stand for inclusion and diversity is just one way we can demonstrate our value of 'Be Good to People'._
Why work for Aussie?

We are Australian operated, local from the ground up and now ranking the 5th largest telco in Australia. We're fast growing and not slowing down

Our fantastic culture lives and breathes our values:

  • Don't be ordinary, be awesome
  • Think BIG
  • No bullsh*t
  • Be good to people
  • Have fun


Don't just take our word for it - We have been named one of the top employers in Australia by HRD magazine.

We are one in only thirteen 5-star Employers of Choice and on top of this, Aussie is one of only four 5-star employers in its size category

And not only do we care for our people, but we also support our community through sponsorships, staff-led fundraising programs, corporate donations, generous community service leave for our staff, relief for disaster-affected customers, and much more which can be found

here

The good stuff- Free internet to the value of $109 per month- 20% off our Fetch and Mobile services- Day to day benefits like flexible working arrangements, paid parental leave, employee assistance program- Celebrating you With monthly rewards and recognition- Internal training and resources for you to continue to learn, grow and achieve your career goals- Yearly allowance for amazing Aussie merch- Discounts at various retailers and gyms


Let's talk about you- 1-2+ years in a helpdesk or similar role- Relevant qualifications and certifications in IT- Basic network troubleshooting (LAN/VPN).- Previous exposure supporting printers, desktops and laptops.

- Knowledge across Microsoft stack, including but not limited to:

  • Windows Servers-
  • Microsoft Azure-
  • Active Directory-
  • Virtual Servers-
  • Exchange-
  • Office Suite-
  • Windows 10-
  • Outstanding personal organisation and time management skills.
  • Outstanding communication and interpersonal skills.
  • Experience with MAC support is highly regarded.
  • You're flexible and not necessarily bound by rules.
  • Ability to work in a fast paced, highly dynamic environment.
  • Understands and maintains confidentiality.
  • A 'can do' attitude to own work and the goals of the greater team.
How will you support our "Why?"

As our IT Level 1 Helpdesk, you will be involved in the following activities and outcomes:

  • Providing first level local and Remote IT support to all Aussie staff across the business.
  • Maintaining our internal IT infrastructure across multiple locations and states.
  • Ensuring all IT requests logged are actioned or escalated as appropriate in a timely and efficient manner.
  • Working with end-users in analysing, troubleshooting, and resolving hardware/software and some basic network support issues.
  • Deployment of new desktop devices (Windows/Apple) and other hardware.
  • Following set IT security guidelines and practices; whilst working towards continuously improving existing processes.
  • Recording and updating of IT asset management register for all Internal IT devices.
If you have an questions get in touch today with our fantastic team at

If you feel don't meet all the requirements for this role, we'd love you to still consider applying. We are unconventional in many ways, and we like to think outside the box with the people we hire.