Current jobs related to Helpdesk Team Leader - Brisbane, Queensland - Hopgoodganim

  • Helpdesk Support Specialist

    1 week ago

    Brisbane, Queensland, Australia Hudson Full time

    Job SummaryWe are seeking a skilled Helpdesk Level 1 Support professional to join our team at Hudson Australia. As a key member of our IT support team, you will be responsible for providing exceptional technical support to our clients, ensuring timely resolution of issues, and maintaining a high level of customer satisfaction.Key ResponsibilitiesManage and...

  • IT Helpdesk and Field Technician

    4 days ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone.Key ResponsibilitiesProvide level 2/3 technical support over the phone and online, troubleshooting and resolving issues with...

  • IT Helpdesk and Field Technician

    4 days ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone.Key ResponsibilitiesProvide level 2/3 technical support over the phone and escalate where needed.Troubleshoot and resolve issues...

  • NOC Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Humanised Group Full time

    About the BusinessA leading technology company, operating nationally, provides a unique and business-critical service offering. With an impressive track record for growth, they prioritize their staff as individuals over numbers. Located just outside the city center, this business is an NFP organization seeking its next NOC Support Engineer.The RoleWe are...

  • IT Helpdesk and Field Service Technician

    1 week ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone. On-site, you'll troubleshoot and resolve issues, and when remote, you'll handle client enquiries and provide level 2/3...

  • IT Helpdesk and Field Service Technician

    1 week ago

    Brisbane, Queensland, Australia JP Smith Recruitment Full time

    About the RoleWe are seeking a skilled IT Helpdesk and Field Technician to join our team at JP Smith Recruitment & HR. As a Field Technician, you will be the primary technical support for our clients, either on-site or online/phone. On-site, you'll troubleshoot and resolve issues, and when remote, you'll handle client enquiries and provide level 2/3...

  • NOC Support Engineer

    2 weeks ago

    Brisbane, Queensland, Australia Humanised Group Full time

    About the BusinessA leading technology company, operating nationally, provides a unique and business-critical service offering. With an impressive track record for growth, they prioritize their staff as individuals over numbers. Located just outside the city center, this business is an NFP organization seeking its next NOC Support Engineer.The RoleWe are...

  • Sales Account Manager

    2 weeks ago

    Brisbane, Queensland, Australia Leader Computers QLD Full time

    About Leader Computers QLDLeader Computers QLD is a leading national IT distributor, recognized as a leader in the industry for its innovative approach and commitment to excellence. As a 100% Australian-owned company, we pride ourselves on our strong values and positive work culture.Job SummaryWe are seeking an experienced Sales Account Manager to join our...

  • Team Leader

    1 week ago

    Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Team LeaderFLSmidth Pty. Ltd. is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for guiding, directing, and managing a group of employees within our Mechanical Assembly Line department.Key Responsibilities:Set clear goals and objectives for the team, ensuring alignment with the...

  • Team Leader

    4 days ago

    Brisbane, Queensland, Australia The State Of Queensland Full time

    Job Title: Team LeaderQueensland Shared Services is seeking a Team Leader to join our Payroll Services team in Brisbane and Townsville. As a Team Leader, you will be responsible for leading a functional team to deliver high-quality human resource, payroll, and establishment services to customer agencies.Key Responsibilities:Lead a team to deliver 'best...

  • Team Leader

    3 days ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.Key ResponsibilitiesSupport the smooth and...

  • Service Support Administration Officer

    2 weeks ago

    Brisbane, Queensland, Australia The Creche and Kindergarten Association Full time

    About the RoleWe are seeking an experienced administrative professional to join our team as a Service Support Administration Officer. This role will be responsible for providing expert support and guidance to our Early Childhood leaders in the use of our childcare management system, Kidsoft.Key ResponsibilitiesProvide high-level support and troubleshooting...

  • Team Leader

    4 days ago

    Brisbane, Queensland, Australia IPAR Full time

    Job Title: Team LeaderIPAR is a leading provider of workplace rehabilitation services, and we are seeking a highly skilled Team Leader to join our team.Job Summary:We are looking for a motivated and experienced Team Leader to lead a team of Occupational Therapists, Physiotherapists, Exercise Physiologists, Psychologists, or Rehab Counsellors. The successful...

  • Team Leader

    4 days ago

    Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Team LeaderFLSmidth Pty. Ltd. is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for guiding and directing a group of employees within our Mechanical Assembly Line Processes department.Key Responsibilities:Setting Clear Goals: Establish and communicate clear objectives and...

  • Team Leader

    6 days ago

    Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Team LeaderWe are seeking a highly skilled and experienced Team Leader to join our team at FLSmidth Pty. Ltd.Job Summary:The Team Leader will be responsible for leading a team of employees in the Mechanical Assembly Line Process, ensuring efficient and effective production operations. The successful candidate will have a proven track record of...

  • Team Leader

    5 days ago

    Brisbane, Queensland, Australia 309 FLSmidth Pty. Ltd. Full time

    Job Title: Team LeaderFLSmidth Pty. Ltd. is seeking a highly skilled and experienced Team Leader to join our team. As a Team Leader, you will be responsible for guiding, directing, and managing a group of employees within our Mechanical Assembly Line Processes.Key Responsibilities:Setting Objectives: Develop and implement clear goals and objectives for the...

  • Team Leader

    4 days ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.Key ResponsibilitiesSupport the smooth and...

  • Team Leader

    13 hours ago

    Brisbane, Queensland, Australia Queensland Health Full time

    Job Opportunity: Team Leader RevenueWe are seeking a highly skilled and experienced Team Leader Revenue to join our team at Queensland Health. As a key member of our revenue management team, you will play a critical role in ensuring the timely, accurate, and efficient preparation of financial and administrative functions.Key Responsibilities:Coordinate a...

  • Team Leader

    5 days ago

    Brisbane, Queensland, Australia Pillow Talk Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Pillow Talk. As a Team Leader, you will play a key role in supporting the store leadership team by leading from the front and inspiring your peers to deliver exceptional customer service and achieve sales targets.Key ResponsibilitiesSupport the smooth and...

  • Occupational Rehabilitation Team Lead

    1 week ago

    Brisbane, Queensland, Australia My Health Team Full time

    About the RoleWe are seeking a highly motivated and experienced Occupational Rehabilitation Team Leader to join our dynamic team at My Health Team.As a key member of our team, you will be responsible for leading a team of professionals in providing exceptional client outcomes through case management, functional capacity evaluations, and workplace...

Helpdesk Team Leader

3 months ago

Brisbane, Queensland, Australia Hopgoodganim Full time
Helpdesk Team Leader

02nd May, 2024

Our Role


We have a new and exciting opportunity for a motivated Helpdesk Team Leader to join our Information Technology team on a full-time basis.


Reporting to the IT Director, you will support the national Technology team in delivering responsive and high-level systems support to the firm.

You will be part of a talented, close-knit team of dedicated IT professionals, working collaboratively to support our Perth and Brisbane teams.


Key responsibilities


As the Helpdesk Team Leader for HopgoodGanim, which consists of 300 professionals, this role leads our helpdesk team to provide exceptional technical support and uphold the highest standards of service delivery.

The role involves managing a dedicated team of support technicians, ensuring the smooth resolution of technical issues, and fostering a collaborative environment to enhance the overall efficiency of our IT support operations.


Our HelpDesk Team Leader will:

  • Lead, mentor, and inspire a team of helpdesk technicians to deliver outstanding technical support services.
  • Foster a positive team culture that aligns with the values of the law firm, emphasising professionalism and attention to detail.
  • Conduct regular team meetings to disseminate information, address challenges, and promote continuous improvement.
  • Oversee the resolution of technical issues reported by legal professionals and support staff, ensuring a prompt and effective response.
  • Provide escalated support for complex technical problems, maintaining a focus on minimising downtime for legal operations.
  • Provide continuous improvement by targeting reoccurring problems for resolution or workaround to proactively minimise incidents needed to be logged with the helpdesk.
  • Collaborate with other IT teams to address legalspecific technology needs and contribute to strategic technology planning.
  • Continuous skills development on all user facing technology e.g. Aderant, CRM and iManage, to enable faster resolution of issues.
  • Continuously assess and enhance helpdesk processes, ensuring alignment with industry best practices and compliance with legal requirements.
  • Regularly review and update documentation to reflect legalspecific support processes and procedures.
  • Monitor helpdesk ticket queues to ensure timely response and resolution of issues, recognising the critical nature of legal operations.
  • Allocate resources effectively to meet service level agreements (SLAs) and prioritise highimpact incidents.
  • Maintain accurate records of support activities, performance metrics, and KPIs, with a focus on transparency and accountability.
  • Identify training needs for helpdesk staff, with a keen awareness of the unique technology requirements within our legal environment.
  • Facilitate ongoing professional development to ensure the team stays abreast of legalspecific technologies and emerging industry trends.
  • Encourage crosstraining to build a versatile and adaptable support team.

About you
To join our high performing team, you will demonstrate the following skills and attributes:

  • Proficient in troubleshooting hardware, software, and network issues.
  • Ability to handle escalated support requests and ensure timely resolution while maintaining professionalism and client satisfaction.
  • Capacity to anticipate potential IT problems and proactively implement solutions.
  • Advanced understanding with legal document management systems
  • Working knowledge of IT service management frameworks like ITIL is beneficial.
  • Experience with ticketing systems (e.g., Sysaid) and remote support tools.
  • Proven ability to lead, motivate, and develop a team of helpdesk technicians.
  • Experience in conducting performance reviews, providing coaching, and fostering a positive work environment.
  • Skilled at prioritising tasks, delegating effectively, and managing workload within the team.
  • Understanding of regulatory requirements and industry best practices related to data privacy, confidentiality, and security.
  • Knowledge of security protocols and procedures to safeguard sensitive legal information.
  • Excellent written and verbal communication
  • Ability to clearly communicate technical information to both technical and nontechnical audiences.
  • Strong commitment to providing exceptional customer service to internal clients (lawyers and staff).
  • Ability to actively listen to user concerns and identify the root cause of issues.
  • Analytical Skills: Ability to analyse data and identify trends to improve helpdesk operations.
  • Problemsolving Skills: Skilled at critical thinking and finding solutions to complex technical problems.

About us


Regularly featured in Doyle's Guide and The Best Lawyers, HopgoodGanim Lawyers are recognised as a leading law firm in Australia.

Located in Waterfront Place we have a range of benefits waiting for you, including:

- purchased leave program and a generous parental leave policy;
- employee assistance progra