IT Helpdesk Support Officer

2 weeks ago


Brisbane, Queensland, Australia G.D. Mitchell Enterprises Pty. Ltd. Full time

Are you ready to be part of something bigger? At Lite n' Easy, we're not just about meals; we're about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they're on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour.

What's in it for you?

Supportive Environment: Work alongside passionate individuals in our Banyo, Brisbane office.

Benefits: Enjoy perks like secure onsite parking, product discounts, and access to our free onsite gym.

Meaningful Work: Help provide delicious, healthy meals to time-strapped individuals and those dedicated to wellness.

Job Description

The Role:

The IT Helpdesk Support Officer position is to provide first-line of IT support across a large FMCG business. Your focus is providing assistance to internal customers in the use of systems, upkeep, configuration and reliable operation of computer systems, especially multi-user computers, such as servers.

  • working knowledge of AD, Windows Terminal Servers, DNS, DHCP, and Windows 7-11
  • install and configure standard hardware and software
  • provide initial hardware and software start-up training for new and existing employees
  • respond to and provide local/remote technical IT support to employees across the business
  • perform diagnosis and fault resolution on tickets providing high-level technical support
  • administration of cloud services such as Office 365, Microsoft Online Exchange.
  • managing mobile devices (iOS, Android) using Air watch (MDM)
  • knowledge on Systems Centre Configuration Manager and Symantec Endpoint Protection
  • analyze online Help Desk enquiries and provide support within the agreed timeframes
  • project tasks in IT Service Delivery & other IT related initiatives
  • mobile and remote computing (Windows 7, 8 and 10, IOS, Android, Air watch MDM) AWMS
  • experience with Windows Server 2008 R2 – Windows Server 2016 , Windows 10

About you:

  • 2 + years experience in a similar role
  • formal qualifications in IT at a Cert III level or above, with Microsoft Certification highly desirable
  • ability to meet deadlines effectively
  • able to work 11:30am to 8pm and have the flexibility to do a rotational roster between 5am to 8pm
  • supporting 24/7 systems and IT operations
  • capable of dealing with high volume & high priority tickets on a regular basis
  • proven experience providing face to face, phone support and remote services
  • ability to be adaptable and respond quickly to changing needs in a demanding environment
  • strong critical thinking and troubleshooting skills.
  • excellent written and verbal communication, including interpersonal, negotiation and liaison skills

Join Our Team

If you're an Australian Citizen or Resident with a passion for technology, customer service and a drive to make a positive impact within the IT Helpdesk space, we want to hear from you Take the first step toward a rewarding career with Lite n' Easy and click APPLY NOW.

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