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Inbound Customer Service Representative

2 months ago

Barossa Valley, Australia Pinnacle Full time

Vinpac was established in 1975 to provide contract bottling services to customers in the Australian wine industry. Today, we operate two facilities located in the iconic Barossa and McLaren Vale wine regions of South Australia. 

We offer customers a complete service of packaging material supply and inventory management, bottling, winemaking, bulk wine storage, laboratory services, warehousing and distribution. These services are underpinned by our commitment to quality in everything we do.

  • Be uniquely you, come as you are
  • Bring your high attention to detail and customer service focus to this great opportunity 
  • Join Vinpac, as part of the Endeavour Group and be part of Australia’s largest liquor & hospitality organisation.

As an Inbound Customer Service Representative based at Vinpac Angaston, you’ll act as a conduit between our customers, sales team and production sites. 

A high attention to detail and strong relationship building skills will be required to  assist with enquiries including new business opportunities, setting up production orders through our ERP system, following up suppliers and providing our customers with great customer service through a range of communication channels including face-to-face, phone calls and email. 

Sound good? Read on.

Here’s a snapshot of the Inbound Customer Service Representative responsibilities: 

  • Assist and prepare production orders, including the accurate detailing of customer product details and company operating requirements.
  • React to tight timeframes and business priorities.
  • Maintain and record accurate customer records, customer communication data and files.
  • To answer customer enquiries and phone calls in an efficient and professional manner, and ensure regular contact with customers is maintained.
  • To educate customers where relevant on Vinpac International processes, procedures and standards.
  • Provide sales, service and product information to all customers in a timely and effective manner.
  • Ensure customer approval is obtained for each production order prior to issue of production orders to production.
  • Monitor customer supplied dry good delivery dates to ensure timely delivery of these goods in accordance with agreed procedures to meet packaging schedules.
  • Promote the Vinpac Website to all customers and train all customers in the utilisation of Vinpac International’s customer portal.
  • Promote safety values and implement safety, health and environmental policies and systems to embed safety into the culture and ways of working.

Now let’s talk about you: 

  • Prior experience in an administrative/data entry position.
  • A dedication to delivering exceptional customer service via phone, email and at times face to face, with a positive, friendly attitude to all stakeholders.
  • Existing experience within a similar customer service role is desirable.
  • Prior experience in the packaging or wine industry is desirable.
  • A  high attention to detail and an ability to work under pressure. 
  • Ability to prioritise workloads in a fast paced environment.
  • Ability to problem solve.
  • A self starter, able to work independently or as part of a team.
  • You’ll have a ‘can-do’ attitude with the ability to develop and maintain positive and professional relationships both internally and externally at all levels.
  • An adaptable nature, to adopt new procedures which enhance the effective delivery of customer service.
  • Adapt to customer demands, and maintain a high level of professionalism.
  • Good organisational and time management skills, including the ability to keep accurate records.
  • Make suggested improvement in processes and procedures that benefit Vinpac International and the customer.
  • Sound knowledge of Microsoft Word & Excel.
     

The benefits are good too 

  • We offer flexible working in every sense
  • An exclusive discount card for BWS, Dan Murphy’s, Woolworths, BIG W and other Endeavour Group brands, including our ALH pubs
  • Monthly meeting-free days 
  • Your health and wellbeing is your most important asset, and as one of our valued team members, it’s our first priority. You will have a range of free services to help you live well and support your physical, mental and financial wellbeing
  • Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone’s welcome - if you meet a number of the requirements (and not all), we encourage you to apply.
 

We are together creators

With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, Endeavour Group is big on sociability. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about creating a safe, inclusive and fun place to rock up to where equal opportunity is key, and flexibility is part of how we roll.  

We’re all about creating a more sociable future - for our customers and each other. If this job excites you - and you’re close-enough on the requirements, reach out, we’d love to hear from you.

You can learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

#WeAreTogetherCreators #ComeAsYouAre #DreamBig #FeelTheEnergy #LeaveYourMark #EndeavourGroup