Customer Service Representative
1 month ago
Vinpac is a leading contract bottling services provider in the Australian wine industry. We offer a comprehensive range of services, including packaging material supply, inventory management, bottling, winemaking, bulk wine storage, laboratory services, warehousing, and distribution.
We are seeking a highly skilled Customer Service Representative to join our team at Vinpac Angaston. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
The ideal candidate will have prior experience in an administrative or customer service role, with a strong attention to detail and excellent communication skills. You will be able to work independently and as part of a team, with a positive and friendly attitude towards all stakeholders.
Key responsibilities include:
- Assisting and preparing production orders, including accurate detailing of customer product details and company operating requirements.
- Reacting to tight timeframes and business priorities.
- Maintaining and recording accurate customer records, customer communication data, and files.
- Answering customer enquiries and phone calls in an efficient and professional manner, and ensuring regular contact with customers is maintained.
- Providing sales, service, and product information to all customers in a timely and effective manner.
- Ensuring customer approval is obtained for each production order prior to issue of production orders to production.
- Monitoring customer supplied dry good delivery dates to ensure timely delivery of these goods in accordance with agreed procedures to meet packaging schedules.
- Promoting the Vinpac website to all customers and training all customers in the utilisation of Vinpac International's customer portal.
- Promoting safety values and implementing safety, health, and environmental policies and systems to embed safety into the culture and ways of working.
We offer a range of benefits, including flexible working arrangements, an exclusive discount card, and a range of free services to support your physical, mental, and financial wellbeing. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
At Vinpac, we value being a workplace where everyone's welcome. We are committed to creating a safe, inclusive, and fun place to work, where equal opportunity is key, and flexibility is part of how we roll. We're serious about creating a more sociable future - for our customers and each other.
Apply now to join our team and be part of our mission to deliver exceptional customer service and support.
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