Customer Service Representative

4 weeks ago

Barossa Valley, Australia Pinnacle Full time

Vinpac International is a leading provider of contract bottling services to the Australian wine industry. As a Customer Service Representative, you will play a crucial role in ensuring the highest level of customer satisfaction.

Key Responsibilities:
  • Assist and prepare production orders, including accurate detailing of customer product details and company operating requirements.
  • React to tight timeframes and business priorities.
  • Maintain and record accurate customer records, customer communication data, and files.
  • Answer customer enquiries and phone calls in an efficient and professional manner, ensuring regular contact with customers is maintained.
  • Educate customers on Vinpac International processes, procedures, and standards.
  • Provide sales, service, and product information to all customers in a timely and effective manner.
  • Ensure customer approval is obtained for each production order prior to issue of production orders to production.
  • Monitor customer supplied dry good delivery dates to ensure timely delivery of these goods in accordance with agreed procedures to meet packaging schedules.
  • Promote the Vinpac Website to all customers and train all customers in the utilisation of Vinpac International's customer portal.
  • Promote safety values and implement safety, health, and environmental policies and systems to embed safety into the culture and ways of working.
Requirements:
  • Prior experience in an administrative/data entry position.
  • A dedication to delivering exceptional customer service via phone, email, and at times face-to-face, with a positive, friendly attitude to all stakeholders.
  • Existing experience within a similar customer service role is desirable.
  • Prior experience in the packaging or wine industry is desirable.
  • A high attention to detail and an ability to work under pressure.
  • Ability to prioritise workloads in a fast-paced environment.
  • Ability to problem-solve.
  • A self-starter, able to work independently or as part of a team.
  • You'll have a 'can-do' attitude with the ability to develop and maintain positive and professional relationships both internally and externally at all levels.
  • An adaptable nature, to adopt new procedures which enhance the effective delivery of customer service.
  • Adapt to customer demands, and maintain a high level of professionalism.
  • Good organisational and time management skills, including the ability to keep accurate records.
  • Make suggested improvements in processes and procedures that benefit Vinpac International and the customer.
  • Sound knowledge of Microsoft Word & Excel.

The benefits are good too:

  • We offer flexible working in every sense.
  • An exclusive discount card for BWS, Dan Murphy's, Woolworths, BIG W, and other Endeavour Group brands, including our ALH pubs.
  • Monthly meeting-free days.
  • Your health and wellbeing is your most important asset, and as one of our valued team members, it's our first priority. You will have a range of free services to help you live well and support your physical, mental, and financial wellbeing.
  • Endeavour Group is full of opportunities - use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.

At Endeavour, we value being a workplace where everyone's welcome - if you meet a number of the requirements (and not all), we encourage you to apply.

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