Customer Service Representative

3 weeks ago


Fortitude Valley, Queensland, Australia Ezidebit AUS Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our Support Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer service experiences to our business-to-business customers.

Your Key Responsibilities

  • Manage and action incoming calls, chats, and emails from customers in a timely and effective manner.
  • Respond, investigate, and resolve questions and queries from clients.
  • Maintain client data and ensure its integrity.
  • Identify issues and trends affecting our clients and escalate appropriately for timely resolution.

About You

You will be a team player who thrives in a fast-paced customer-centric environment. You will have strong communication skills, a passion for educating customers, and a willingness to learn new technology and systems.

Our Benefits

We offer a range of benefits to support your health, wellbeing, and career development, including flexible working arrangements, wellbeing resources, and opportunities for professional growth.



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