Customer Service Representative

1 month ago


Barossa Valley, Australia Pinnacle Full time
Customer Service Representative Opportunity

Vinpac, a leading contract bottling services provider in the Australian wine industry, is seeking a Customer Service Representative to join their team. Based at Vinpac Angaston, this role will act as a conduit between customers, sales teams, and production sites.

The ideal candidate will possess a high attention to detail, strong relationship-building skills, and the ability to work under pressure. Key responsibilities include assisting with customer enquiries, setting up production orders, and providing exceptional customer service through various communication channels.

As a Customer Service Representative, you will be responsible for:

  • Preparing production orders with accurate customer product details and company operating requirements
  • Reacting to tight timeframes and business priorities
  • Maintaining and recording accurate customer records and communication data
  • Providing sales, service, and product information to customers in a timely and effective manner
  • Ensuring customer approval for production orders prior to issue
  • Monitoring customer-supplied dry good delivery dates to meet packaging schedules
  • Promoting the Vinpac website and training customers on the customer portal
  • Promoting safety values and implementing safety policies and systems

Requirements for the role include prior experience in an administrative or data entry position, a dedication to delivering exceptional customer service, and a positive attitude towards stakeholders. A high attention to detail, ability to work under pressure, and strong relationship-building skills are essential.

Vinpac offers a range of benefits, including flexible working arrangements, an exclusive discount card, and a focus on employee health and wellbeing. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.

At Vinpac, we value being a workplace where everyone feels welcome. We encourage applications from candidates who meet a number of the requirements, and we are committed to creating a safe, inclusive, and fun work environment.



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