Administration Assistant- Services

6 days ago

Macquarie Park, Australia Nextsense Full time

The Role

Commencing in early 2025, NextSense has an exciting opportunity for an Administration Assistant to join our team at Macquarie Park. This is a permanent full-time role, working 38 hours per week and reports directly to the Network Admin Manager.

As a friendly face on our team, the Administration Assistant plays a crucial role in ensuring that our Blind, Low Vision, Deaf, and Hard of Hearing clients receive exceptional service. Your genuine care for our clients will shine through as you prioritise their wellbeing at every turn.

Each day promises to be a fast-paced adventure, where you'll follow established processes to ensure timely and accurate appointment bookings and client administration tasks, all while supporting our fantastic clinical staff at Macquarie. You'll be a puzzle master who enjoys delighting clients and supporting our clinical staff’s success through organised and efficient service, knowing that sometimes one size doesn’t fit all.

If you thrive in a dynamic environment and want to be part of a team that lift each other up to make a meaningful difference for our clients, we can't wait to see your application

About You

You’ll make a difference in this role by:

  • providing high quality customer service as the first point of contact for all clients, families and incoming enquiries
  • effectively using the electronic client management system to book appointments, maintain records and bill clients
  • balancing collaboration and autonomy by managing a shared inbox
  • providing support to NextSense therapists such as diary management, assisting with operational tasks and projects, and assisting clinical staff with enquiries
  • liaising with clients, visitors and external partners such as hospitals, cochlear implant providers and other allied health professionals
  •  creating individualised service agreements for National Disability Insurance Scheme (NDIS) funded clients
  • providing general administrative support to other NextSense services as required

Our Purpose and Ambition

NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to hearing services for newborns through to people over 90 years old, and helping children who are blind or have low vision to develop the right skills, mobility, and independence to confidently explore their world.

NextSense has been breaking boundaries since 1860, and we’ve been expanding our services ever since. Today, we deliver world-class education (both to children with sensory loss and to professionals in the field), cochlear implants, allied health services, therapy, research, and clinical services to children and adults. We’re a registered NDIS provider, working with our clients to achieve their own goals and potential.

We’re committed to research and innovation; harnessing the latest technologies and new ways of thinking and educating the next generation to lead the way in hearing and vision services.

Based in our new world-leading centre for innovation on-site at Macquarie University, representing a new era for hearing and vision loss. This nationally significant social infrastructure project was undertaken to nurture, trial and share new ideas and form new partnerships that will drive better outcomes for people who are deaf, hard of hearing, blind or have low vision.

To be successful in this role you'll need to demonstrate you meet the following selection criteria.

Essential:

  • Solutions focused with a proactive ‘can do’ attitude
  • Highly proficient in general Microsoft Office applications.
  • Prior experience providing administrative support and following established procedures and guidelines.
  • Excellent verbal and written communication skills, and attention to detail.
  • Ability to work with sensitivity, maintaining confidentiality and privacy when handling client information.
  • Strong time management skills and the ability to navigate multiple competing priorities.
  • Ability to balance working autonomously as well as collaboratively within a team.
  • Working With Children Check
  • NDIS Worker Check

Desirable:

  • Prior experience using a client management system/platform (such as Microsoft Dynamics or similar).
  • Prior experience providing administrative support to allied health professionals or in the health/disability sector.
  • Working knowledge of the National Disability Insurance Scheme (NDIS) framework

What we can offer you

  • Competitive remuneration (classified at Band 1 of the IAH Services Admin Stream of our NextSense Enterprise Agreement)
  • Salary packaging with Advantage to increase your take home pay
  • Extensive personal/carer’s leave support
  • 2 weeks paid leave over Christmas in addition to 4 weeks annual leave
  • Paid parental leave of 14 weeks for primary carer, and 6 weeks for secondary carer
  • 17.5% Annual Leave Loading
  • On-campus benefits at Macquarie University where we operate out of our new purpose-built state-of-the-art Head Office
  • Growth and professional development opportunities
  • Wellbeing program including Employee Assistance Program
  • Collaborative work environment

We’re here to help. If you have any further questions please reach out to our Client Services Network Lead, Nicola Erni, at nicola.erni@nextsense.org.au. Good luck

Please Note: NextSense is an equal opportunity employer and compliance with child protection legislation is essential. The successful application will require a valid NSW Working With Children Check and clear Criminal Record Check.

  • Administration Assistant- Services

    1 week ago

    Macquarie Park, Australia NextSense Full time

    Posted: 02/11/2024 Closing Date: 02/12/2024 Job Type: Permanent - Full Time Location: Macquarie Job Category: Services Administration **Our Purpose and Ambition** NextSense is a not-for-profit organisation supporting people with vision or hearing loss across Australia. We work with children, adults, and their families, providing a holistic approach to...

  • Administration Assistant

    16 hours ago

    Macquarie Park, Australia Nextsense Full time

    About the RoleWe are seeking an Administration Assistant to join our team at Macquarie Park. This is a permanent full-time role, working 38 hours per week and reporting directly to the Network Admin Manager.The Administration Assistant plays a crucial role in ensuring that our clients receive exceptional service. Your genuine care for our clients will shine...

  • Administrative Assistant

    4 days ago

    Macquarie Park, Australia Nextsense Full time

    About the RoleWe're seeking an Administrative Assistant to join our team at Macquarie Park, where you'll play a crucial role in ensuring exceptional service for our Blind, Low Vision, Deaf, and Hard of Hearing clients.As a friendly face on our team, you'll follow established processes to ensure timely and accurate appointment bookings and client...

  • Administration Assistant

    5 months ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: We are seeking a highly organised Administration Assistant to join our specialist medtech team in Macquarie Park, Sydney. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It takes the imagination...

  • Administrative Assistant

    5 months ago

    Wetherill Park, Australia DQ Electrical Services Full time

    Title: Administrative Assistant & Operations All-Rounder Key Responsibilities: 1. Office Administration: Manage day-to-day administrative tasks including answering phones, scheduling appointments, handling correspondence, and maintaining filing systems. 2. Customer Service: Serve as the first point of contact for clients. Address inquiries, provide...

  • Administrative Assistant

    4 weeks ago

    Macquarie Park, Australia Fairwater Strata Full time

    An exciting opportunity for an administrative assistant to join our company. We are a full service provider for residential and commercial management services in Australia. We are looking for a facilities coordinator to work in our fast pace growing team. Working in our office in Macquarie Park. Your responsibilities would include but not limited to: -...

  • Administration Assistant

    4 months ago

    Macquarie Park, Australia Metcash Full time

    **Join Our Team as an Administration Assistant at Metcash Group!** Are you ready to embark on an administrative adventure where your skills will be the secret ingredient behind the success of the IGA Rewards program and IGA Shop Online? If you're a detail-oriented, organized self-starter with a can-do attitude, we want you on our team! **About...

  • Administration Assistant

    3 weeks ago

    Macquarie Park, Australia Future You Full time

    Administration AssistantGlobal Medical9-month temporary assignmentMacquarie Park | on-siteImmediate startClient DetailsA global medical technology company located in Macquarie Park, our client is a leader within their respective field and globally recognised for their pioneering technology. Offering a fast-paced and high-performing culture, our client seeks...

  • Administrative Assistant

    5 months ago

    Macquarie Park, Australia Organon Full time

    **THE OPPORTUNITY** You will provide effective and consistent administrative and clerical support to a business unit or team, in matters relating to that team's area of responsibility. Support may be provided to one or more directors, managers or department staff at any given time. Working closely with your direct team members, you will be responsible for...

  • Administration Assistant

    5 months ago

    Macquarie Park, Australia Dexus Full time

    Dexus (ASX: DXS) is a leading Australasian fully integrated real asset group, managing a high-quality Australasian real estate and infrastructure portfolio valued at $57.1 billion. We believe that the strength and quality of our relationships will always be central to our success and are deeply connected to our purpose: Unlock potential, create...

  • Customer Service Administrator

    5 months ago

    Macquarie Park, Australia Panasonic Full time

    Job Description Panasonic is a trusted global employer with a strong brand, quality products, and truly great people. Panasonic Australia is seeking a Customer Service Administrator to cover a 12 month parental leave contract and join its Customer Service team located at its Macquarie Park Headquarters. This role is a fantastic opportunity for a...

  • Executive Administrative Assistant

    1 month ago

    Macquarie Park, Australia Medtronic Full time

    About the RoleWe are seeking an experienced Executive Administrative Assistant to provide high-level administrative support to our Business Directors. As a key member of our team, you will be responsible for coordinating meetings, events, and travel arrangements, as well as providing administrative support to ensure the smooth operation of our business.Key...

  • Centre Administrator

    2 weeks ago

    Macquarie Park, Australia SDN Children's Services Full time

    About the RoleThe Centre Administrator will play a pivotal role in supporting the Centre Director to build strong, meaningful relationships with children and families and community, and deliver the support of the SDN village to their lives.This role will provide efficient, effective, inclusive and respectful support to a range of internal and external...

  • Operation Assistant

    5 months ago

    Macquarie Park, Australia Efiniti Telecommunications Services Full time

    **Efiniti Telecommunications Services **is a leading supplier of professional services in the Telecommunications and Information & Communications Technology (ICT) industry. Efiniti is an Australian-owned and based company that specialises in these fields across three business sectors — Carrier & ICT, Corporate & Government, and Technology Vendor. We are...

  • Receptionist / Administration Assistant

    5 months ago

    Macquarie Park, Australia BD Full time

    **Job Description Summary**: Permanent opportunity for an enthusiastic and highly organised Receptionist to join our specialist medtech team in Macquarie Park, Sydney. We are **the makers of possible** BD is one of the largest global medical technology companies in the world. _Advancing the world of health_ is our Purpose, and it’s no small feat. It...

  • Executive Administrative Assistant

    3 weeks ago

    Macquarie Park, Australia Medtronic Full time

    Careers That Change LivesAt Medtronic, we're committed to cultivating a diverse and inclusive workforce that reflects our patients and partners. We believe that a diverse team is essential to driving healthcare forward and remaining a global leader in medical technology and solutions.A Day In The LifeAs an Executive Administrative Assistant, you'll play a...

  • Service Administration Assistant

    5 months ago

    Condell Park, Australia Star Group Full time

    **Our Opportunity** **Our Mission & Values** The most valuable asset of our organisation is our employees. At Star Group, we understand that each employee has a unique set of abilities, knowledge, and experience. By supporting and fostering continuous development, we ensure our employees reach their full potential. At Star Group, we work hard to ensure...

  • Executive Administrative Assistant.

    5 months ago

    Macquarie Park, Australia Medtronic Full time

    Careers That Change Lives Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global...

  • Academic Administrative Assistant

    5 months ago

    Macquarie Park, Australia Excelsia College Full time

    **A permanent, part-time position (19 hours pw) with free onsite parking** - **Work as part of the Academic Administration Team and join a flexible, innovative, and supportive workplace** - **Be an integral part of Excelsia College’s life-transforming global Christian learning community** **About Us** Excelsia College was founded in 1983 as Australia’s...

  • Executive Administrative Assistant

    5 months ago

    Macquarie Park, Australia Medtronic Full time

    **Careers That Change Lives **Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global...