Customer Service Administrator

5 days ago

Macquarie Park, Australia Panasonic Full time

Job Description

Panasonic is a trusted global employer with a strong brand, quality products, and truly great people.

Panasonic Australia is seeking a Customer Service Administrator to cover a 12 month parental leave contract and join its Customer Service team located at its Macquarie Park Headquarters.

This role is a fantastic opportunity for a passionate and engaging Customer service administrator to join our Australian operation.

The key responsibilities we would trust you with:

Provide escalation support to our call centre operation. Respond to customer service enquiries via telephone and / or email. Resolve delegated product issues by liaising with internal and external stakeholders. Provide assistance to retailers, sales representatives and service partners regarding customer enquiries, spare parts and service partner administration. Ensure compliance to Panasonic Australia’s regulatory obligations, including and not limited to Australian Consumer Law (ACL) and Privacy Act and be able to demonstrate such compliance with the relevant government bodies via email, phone, and face to face.

The areas of knowledge and expertise that matter most to the role:

Broad skill set.

High level understanding of Customer Service and the processes and disciplines that underpin a successful service operation. Strong written and verbal communication skills, with proven experience in communicating with consumers via different media. Exposure to a consumer / retail-based call centre, where your administration and organisation skills stood out. Empathy, patience and the ability to reach win / win outcomes within Panasonic guidelines. The drive and ability to manage customer enquiries to conclusion.

Experience:

Demonstrated Customer Service skills with experience working in a consumer-based service operation. Be a motivated team-player with the ability to communicate with staff and customers at all levels. Ability to work autonomously. Experience using CRM systems (ideally Salesforce) Comprehensive understanding of Australia’s consumer protection regulatory framework, including Australian Consumer Law (ACL) and The Privacy Act Touch typing skills are highly desirable.

If you’re passionate about Customer Service and pride yourself on your communication and on your administrative skills, we want to hear from you.

For over 100 years, Panasonic as a global business has been focused on product innovation and improving people’s lives. For Panasonic Australia, our focus is to continue to build on our strong relationships with our partners and continue to strive for a better life and a better world for our customers. Our philosophy is in delivering a diverse range of solutions to homes and businesses.

Our employees thrive in a fulfilling workplace with a unique culture that promotes development, sustainability, and wellbeing.

What’s on offer:

In return for your talent and expertise, we will offer you a competitive salary package, flexible/hybrid working options, awesome company culture, working with a talented and supportive team which will allow you to grow your skills within a company that rewards performance.

If you’re passionate about Customer Service and pride yourself on your communication and on your administrative skills, we want to hear from you.

So, what are you waiting for?

Apply here, set yourself on a path to success and achievement

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