Senior Manager Lean Capability and Transformation

3 weeks ago

Sydney, Australia BT Financial Group Full time

Senior Manager Lean Capability and Transformation - 52565

  • Permanent 
  • Sydney 

How will I help?

BT is the wealth management brand of Westpac Group, and has been helping Australians protect, manage and grow their wealth since 1969.From early beginnings, BT has continued to define itself by adapting and responding to customer needs. We have a strong financial services heritage in Australia, giving customers the assurance that they are dealing with experienced and knowledgeable experts, supported by the strength and stability of Westpac Group.

The Senior Manager, Lean Capability and Transformation is a key leadership position and member of the Business and Service Transformation Leadership team. This role is pivotal in building and implementing the Lean and Service Transformation Centre of Excellence for BT as aligned to BT new ways of working. This role involves leading lean transformation projects, fostering a culture of continuous improvement, and enhancing lean capabilities throughout all levels of the company. The individual will work closely with senior leadership, cross-functional teams, and other stakeholders to drive operational excellence, improve efficiency, and achieve significant cost savings.

Key responsibilities include:

  • Support Head of Business and Service Transformation to build and implement a Lean Centre of Excellence, including the build, roll out and maintenance of all business transformation, operational excellence and Lean practices, methodology and collateral for BT. 
  • Establish and roll out Lean capability program across BT, partnering with Group Learning and Development to continuously uplift the continuous improvement capability and culture for BT. 
  • Lead cross functional teams or streams to manage BT wide end to end transformation initiatives, from diagnostic, design through to implementation, including governance and reporting of respective initiative, with the aim to improve advisers and customers experience, growth, and efficiency. 
  • Lead, mentor and coach lean practitioners and continuous improvement professionals.
  • Lean strategy development 

Key Functions of this role include: 

  • Leadership 
  • Capability Building and Coaching 
  • Management of business relationships
  • Process, sustainability and continuous improvement
  • Change management 
  • Compliance procedures 

What’s in it for me?

You’ll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

What do I need?

To be successful in this role, you must be a self-starter who is confident in management stakeholders from every level of the business. You should be experienced in not just delivery but creation and consultation of lean capabilities. You will be a strong leader who is strategic thinker with exceptional planning and management skills. 

  • Bachelor’s degree in business, engineering, operations, or a related field (master’s degree preferred).
  • 10+ years of experience in leading large cross functional process improvement, lean transformation, or operational excellence roles.
  • 5+ years’ experience in building and rolling out lean capability, culture and centre of excellence
  • Proven experience leading large-scale lean transformation initiatives across multiple business units.
  • Certification in Lean, Six Sigma (Black Belt preferred), design thinking & customer centered design or other process improvement methodologies.
  • Strong knowledge of lean tools and techniques (e.g., Kaizen, Value Stream Mapping, 5S, A3, DMAIC).
  • Experience in change management, including stakeholder engagement and communication strategies.

What’s it like to work there?  

We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.   

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities - whether that means family life, work/life balance, ambition to grow or all the little perks in between. 

We’ll empower you to shape your career path.  Through personalised upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow.  

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility – and champions inclusion.

Hear from some of our people and their experiences working with us.

How do I apply?

Start here. Just click on the APPLY or APPLY NOW button.

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, veterans and reservists, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au.

Do you need reasonable adjustments during the recruitment process?

We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please email talentacquisition@westpac.com.au

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