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Senior Manager Lean Capability and Transformation
2 months ago
We are seeking a highly experienced Senior Manager to lead our Lean Capability and Transformation efforts. As a key member of our Business and Service Transformation Leadership team, you will play a pivotal role in building and implementing our Lean and Service Transformation Centre of Excellence.
Key Responsibilities- Lean Centre of Excellence: Support the Head of Business and Service Transformation to build and implement a Lean Centre of Excellence, including the development and roll-out of business transformation, operational excellence, and Lean practices, methodologies, and collateral.
- Lean Capability Program: Establish and roll out a Lean capability program across the organization, partnering with Group Learning and Development to continuously uplift the continuous improvement capability and culture.
- Transformation Initiatives: Lead cross-functional teams or streams to manage end-to-end transformation initiatives, from diagnostic to implementation, with the aim of improving adviser and customer experience, growth, and efficiency.
- Lean Practitioner Development: Lead, mentor, and coach lean practitioners and continuous improvement professionals.
- Lean Strategy Development: Develop and implement lean strategies to drive operational excellence and improve efficiency.
- Education: Bachelor's degree in business, engineering, operations, or a related field (master's degree preferred).
- Experience: 10+ years of experience in leading large cross-functional process improvement, lean transformation, or operational excellence roles.
- Lean Expertise: Proven experience in building and rolling out lean capability, culture, and centre of excellence.
- Transformation Leadership: Experience in leading large-scale lean transformation initiatives across multiple business units.
- Certifications: Certification in Lean, Six Sigma (Black Belt preferred), design thinking, and customer-centered design or other process improvement methodologies.
- Lean Tools and Techniques: Strong knowledge of lean tools and techniques, such as Kaizen, Value Stream Mapping, 5S, A3, DMAIC.
- Change Management: Experience in change management, including stakeholder engagement and communication strategies.