Transformation Training Capability Coordinator

6 months ago

Sydney, Australia HSBC Full time

-Job description

**Some career choices have more impact than others.**

Our ambition is to become Australia’s #1 International Retail Bank, to focus on the internationalist customer and to build a progressive bank for the future. In our Wealth and Personal Banking (WPB) Business we are investing in long term growth including investing in the capability of our people and helping them reach their potential. We are transforming how we serve our customers, making it easy for them to bank with us.

This role will see you finding new opportunities, ideating on how to improve our training and people capability program and building and delivering transformational change. You will partner with our Branches, Contact Centre and Virtual teams and key stakeholders across, Product, Risk, Compliance and Learning & Development and to develop local solutions and drive this transformation.

The Transformation, Training & Capability Coordinator supports the Channels Transformation, People & Capability Lead as well as the broader team. You will provide invaluable administrative support for the training team in monitoring enrolments, attendance and post attendance feedback from all training programs and attendees. A training or events management background would be ideal but is not essential.

**Responsibilities**:

- Provide coordination and administrative support to Transformation, People & Capability Lead, Manager Business Engagement & Manager Training & Capability; including but not limited to, presentations, reporting, data analysis etc.
- Coordinate the team's travel planes, calendars and the daily management of the inbox.
- Coordinate, collate and prepare presentations, reports and ad-hoc requests as directed.
- Provide support to the Senior Leaders on the coordination of meetings and Network forums such as coordinating agendas.
- Management of the Kaplan, On Track. Professional Development Point programs and all associated administration of this program.
- Manage all requests and approvals for Letter of Authority including but not limited to those for new starters and changes in roles.
- Management the enrolments for all BAU training programs either manually via spreadsheet or via our e-learning platform.
Requirements

**Requirements**:

- The ability to work in a fast-paced, dynamic & lean environment.
- You can embrace change and you can adapt to the needs of several stakeholders who may have competing priorities.
- You are able to challenge the way we administer and coordinate aspects of projects, training, capability, e-learning and any other form of mandatory skill requirements and looking for new and better ways to do things and always looking for new efficiencies.
- You are a team player that is present and timely with responses and actions regarding LOAs given the time sensitive nature of these requests.
- An active team player with high levels of initiative, strong communication skills and stakeholder management.

We value different perspectives, we succeed together, collaborating across boundaries, we take responsibility, holding ourselves accountable to get things done. Through these values, HSBC is committed to building a culture where all employees are appreciated and respected and where opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow in an inclusive environment.

Applications from First Nations peoples are encouraged.

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