Senior Manager Lean Capability and Transformation

5 days ago

Sydney, New South Wales, Australia Westpac Group Full time

About the Role

The Senior Manager, Lean Capability and Transformation is a key leadership position and member of the Business and Service Transformation Leadership team at Westpac Group. This role is pivotal in building and implementing the Lean and Service Transformation Centre of Excellence for BT as aligned to BT new ways of working.

Key Responsibilities

  • Support the Head of Business and Service Transformation to build and implement a Lean Centre of Excellence, including the development and roll out of business transformation, operational excellence, and Lean practices, methodologies, and collateral for BT.
  • Establish and roll out a Lean capability program across BT, partnering with Group Learning and Development to continuously uplift the continuous improvement capability and culture for BT.
  • Lead cross-functional teams or streams to manage BT-wide end-to-end transformation initiatives, from diagnostic, design through to implementation, including governance and reporting of respective initiatives, with the aim to improve advisers and customers' experience, growth, and efficiency.
  • Lead, mentor, and coach lean practitioners and continuous improvement professionals.
  • Develop Lean strategy.

Requirements

  • Bachelor's degree in business, engineering, operations, or a related field (master's degree preferred).
  • 10+ years of experience in leading large cross-functional process improvement, lean transformation, or operational excellence roles.
  • 5+ years' experience in building and rolling out lean capability, culture, and centre of excellence.
  • Proven experience leading large-scale lean transformation initiatives across multiple business units.
  • Certification in Lean, Six Sigma (Black Belt preferred), design thinking & customer-centered design or other process improvement methodologies.
  • Strong knowledge of lean tools and techniques (e.g., Kaizen, Value Stream Mapping, 5S, A3, DMAIC).
  • Experience in change management, including stakeholder engagement and communication strategies.

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