Senior Manager of Operational Excellence and Transformation

3 days ago

Sydney, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking a highly experienced Senior Manager to lead our Lean Capability and Transformation Centre of Excellence. This is a key leadership position and member of the Business and Service Transformation Leadership team.

Key Responsibilities
  • Support the Head of Business and Service Transformation to build and implement a Lean Centre of Excellence, including the development and roll-out of business transformation, operational excellence, and Lean practices.
  • Establish and roll out a Lean capability program across the organization, partnering with Group Learning and Development to continuously improve the continuous improvement capability and culture.
  • Lead cross-functional teams or streams to manage end-to-end transformation initiatives, from diagnostic to implementation, with the aim of improving customer and employee experience, growth, and efficiency.
  • Lead, mentor, and coach lean practitioners and continuous improvement professionals.
  • Develop and implement a Lean strategy.
Requirements
  • Bachelor's degree in business, engineering, operations, or a related field (master's degree preferred).
  • 10+ years of experience in leading large cross-functional process improvement, lean transformation, or operational excellence roles.
  • 5+ years' experience in building and rolling out lean capability, culture, and centre of excellence.
  • Proven experience leading large-scale lean transformation initiatives across multiple business units.
  • Certification in Lean, Six Sigma (Black Belt preferred), design thinking, and customer-centered design or other process improvement methodologies.
  • Strong knowledge of lean tools and techniques.
  • Experience in change management, including stakeholder engagement and communication strategies.
About Us

Westpac Group is a leading financial services organization that has been helping Australians protect, manage, and grow their wealth since 1969. We are committed to creating a supportive culture and ensuring our workplaces, products, and services are accessible and inclusive for everyone.

  • Senior Transformation Manager

    4 days ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Transformation Manager to join our team at Woolworths Group. As a key member of our organization, you will play a critical role in driving transformation initiatives and strategic projects across our business.Key ResponsibilitiesDrive transformation and strategic initiatives, working...

  • Senior Transformation Manager

    4 days ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About the RoleWe are seeking a highly skilled Senior Transformation Manager to join our team at Woolworths Group. As a key member of our organization, you will be responsible for driving critical commercial, operational, and guest experience transformation initiatives that form part of our strategy.Key ResponsibilitiesDrive transformation and strategic...

  • Senior Transformation Manager

    1 week ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About the RoleWe are seeking a highly skilled Senior Transformation Manager to join our team at Woolworths Group. As a key member of our organization, you will play a critical role in driving transformation initiatives and strategic projects across our business.Key ResponsibilitiesDrive transformation and strategic initiatives, working closely with senior...

  • Senior Transformation Manager

    1 week ago

    Sydney, New South Wales, Australia Woolworths Group Full time

    About the RoleWe are seeking a highly skilled Senior Transformation Manager to join our team at Woolworths Group. As a key member of our leadership team, you will be responsible for driving critical commercial, operational, and guest experience transformation initiatives that form part of our strategy.Key ResponsibilitiesDrive transformation and strategic...

  • Senior Transformation Manager

    1 week ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time

    About the RoleWe are seeking an exceptional Change Manager to join our organisation-wide transformation program as a Senior Transformation Manager. This is a pivotal role in driving our successful transformation, working closely with the Head of Change and Culture and Leadership Stream Lead.Key ResponsibilitiesProvide end-to-end change management services to...

  • Senior Transformation Manager

    1 week ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time

    Senior Change Manager - Culture & LeadershipWe are seeking an exceptional Change Manager to join Ethos BeathChapman's organisation-wide transformation program to sit across the cultural change stream. You will play a pivotal role in driving our successful transformation. Working with the Head of Change and Culture and Leadership Stream Lead, you will lead...

  • Senior Project Manager

    1 week ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleThe University of South Australia is seeking a highly skilled Senior Project Manager to join our team in the Integration Management Office (IMO). As a key member of our team, you will be responsible for leading and executing complex projects within the Curriculum Domain, driving transformational change and innovation in higher education.Key...

  • Senior Project Manager

    4 days ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleThe University of South Australia is seeking a highly skilled Senior Project Manager to join our team in the Integration Management Office (IMO). As a key member of our team, you will be responsible for leading and executing complex projects that drive the integration and transformation of our new Adelaide University.Key ResponsibilitiesLead...

  • Senior Transformation Manager

    22 hours ago

    Sydney, New South Wales, Australia Ethos BeathChapman Full time

    Senior Change Manager OpportunityWe are seeking a seasoned Change Manager to lead our organisation-wide transformation program, focusing on cultural change and leadership development. As a key member of our team, you will drive the development and delivery of change plans to support our successful transformation.About the RoleThis is a 12-month fixed-term...

  • Senior Manager Lean Capability and Transformation

    6 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a highly experienced Senior Manager to lead our Lean Capability and Transformation efforts. As a key member of our Business and Service Transformation Leadership team, you will play a pivotal role in building and implementing our Lean and Service Transformation Centre of Excellence.Key ResponsibilitiesLean Centre of Excellence:...

  • Transformation Senior Manager

    23 hours ago

    Sydney, New South Wales, Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

    About the RoleWe are seeking a highly experienced Transformation Senior Manager to lead our strategic design transformation initiatives. As a key member of our team, you will be responsible for designing and sequencing the transformation to achieve our company's objectives.Key ResponsibilitiesEstablish and align transformation initiatives with our...

  • Senior Manager Lean Capability and Transformation

    5 days ago

    Sydney, New South Wales, Australia Westpac Group Full time

    About the RoleThe Senior Manager, Lean Capability and Transformation is a key leadership position and member of the Business and Service Transformation Leadership team at Westpac Group. This role is pivotal in building and implementing the Lean and Service Transformation Centre of Excellence for BT as aligned to BT new ways of working.Key...

  • Senior Project Manager

    1 week ago

    Sydney, New South Wales, Australia West Recruitment Full time

    About Your New RoleWe are seeking a highly skilled Senior Project Manager to join our team at West Technology. As a key member of our business, you will be responsible for driving business transformation and delivering strategic projects that drive growth and innovation.Key ResponsibilitiesManage a portfolio of delivery for a wide variety of stakeholders,...

  • Operations Business Transformation Manager

    1 week ago

    Sydney, New South Wales, Australia DLL - Financial Solutions Partner - Part of Rabobank Full time

    Job DescriptionJob Title: Operations Business Transformation ManagerJob Summary:The Operations Business Transformation Manager will lead and facilitate the execution of change related to business transformation and projects within the organization. Reporting to the Regional COO - Head of Transformation (Asia Pacific), the Change Manager is responsible for...

  • Operations Manager for Service Excellence

    1 week ago

    Sydney, New South Wales, Australia SERVICE HERO CONSULTING LLC Full time

    Company OverviewAs a purpose-driven organization, Service Hero Consulting LLC is dedicated to providing exceptional service and support. We are committed to being a trusted partner in the industry, focusing on safety and innovation.Role OverviewThis pivotal position is responsible for ensuring the seamless delivery of our roadside assistance services across...

  • Senior Project Manager

    23 hours ago

    Sydney, New South Wales, Australia Talent International Full time

    Senior Project Manager OpportunityTalent International is seeking a highly skilled Senior Project Manager to lead and implement agile ways of working in a contract opportunity.The successful candidate will lead a squad focusing on transformation working on payment products, ensuring timely delivery and managing a vast variety of stakeholders.Key...

  • Operations Manager for Service Excellence

    1 week ago

    Sydney, New South Wales, Australia SERVICE HERO CONSULTING LLC Full time

    Company OverviewAs a purpose-driven organization, we take pride in being member-owned and recognized as one of the most reputable brands in Australia. Our journey began with a commitment to road safety and providing exceptional roadside assistance, and we have since expanded our offerings to include a variety of services such as travel destinations, vehicle...

  • Operations Manager for Service Excellence

    1 week ago

    Sydney, New South Wales, Australia SERVICE HERO CONSULTING LLC Full time

    Company OverviewAt Service Hero Consulting LLC, we pride ourselves on being a member-focused organization that stands as a beacon of trust and reliability. Our journey began with a commitment to enhancing safety on the roads and providing exceptional roadside assistance, but our mission has expanded significantly.We now offer a wide array of services,...

  • Senior Project Manager

    1 week ago

    Sydney, New South Wales, Australia West Recruitment Full time

    About Your New RoleWe're seeking a seasoned Senior Project Manager to join our team at West Recruitment. As a key member of our organization, you will play a critical role in driving business growth and success.Key Responsibilities:Manage a portfolio of delivery for a diverse range of stakeholders, ensuring timely and successful project outcomes.Drive...

  • Senior Project Manager

    1 week ago

    Sydney, New South Wales, Australia Infosys Full time

    About the RoleWe are seeking a highly experienced Senior Project Manager to lead our IT transformation initiatives in the Core Banking domain. As a key member of our team, you will be responsible for developing and executing test strategies, managing test processes, and leading a team of professionals to deliver high-quality results.Key...