Customer Service Officer

1 month ago

East Melbourne, Australia VISY Full time

Customer Service Officer

If you are a results-driven and detail-oriented professional with a passion for Customer Service, we want to hear from you

  • Highly autonomous role with a supportive and collaborative team culture
  • Outstanding long term career pathways within a market leader
  • Thrive in this truly dynamic, permanent full-time role

At Visy, we love solving problems. And that’s something we do better working together. We’re looking for people who see what’s ahead and run towards it. Visy people are helping us to achieve our vision to become the global leader in sustainable packaging. Because together, we can create a better world.

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling.  Over 75 years, we've grown to 7,000 employees and 150 global operations –predominately in Australia and New Zealand.

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

The opportunity:

Glama Pak is an industry leading litho-laminate packaging and point of sale display manufacturing company. Boasting the largest Lithographic printers and Die Cutters in Australia, Glama Pak is a one-stop-shop when it comes to litho-laminate packaging. In-house design, corrugating, printing, die cutting and finishing services ensure stringent quality standards are met through every stage of production.

As our new Customer Service Officer, you will play an important part in our relentless pursuit for customer satisfaction. This is a busy and highly varied role. You will be constantly challenged while managing customer relationships effectively, and in line with Visy Values.

Reporting to the Customer Service Manager, key responsibilities will include, but not be limited to:

  • Customer support and relevant interaction across email and phone
  • Provide daily order updates to allocated key accounts, keeping customers informed about order statuses, expected delivery times, and any relevant changes.
  • Oversee the New Work requirements, initiating a smooth onboarding of new products and ensuring a seamless customer experience.
  • Order management in a timely and accurate manner

What you will bring to the team:

  • Have solid experience in Customer Service (within the manufacturing industry will be a huge advantage)
  • Possess exceptional communication skills to establish meaningful relationships with internal and external customers
  • Have the ability to maintain a high level of accuracy, coupled with a strong team attitude
  • Be a highly motivated, driven and organised individual who thrives within a fast-paced environment
  • Proficiency in Microsoft Office Suite and CRM systems

Benefits:

  • We offer a stable, respectful and supportive work environment where your expertise will be valued, and your professional & personal development encouraged.
  • Employee Assistance Program (EAP).
  • Discounted health insurance and access to exclusive discounts and offers on a range of banking products and services.
  • On demand access to expert advice for employees and their managers at every life stage.
  • Purchased annual leave.
  • 12 weeks paid parental leave and keep in touch days during the parental leave period.
  • Discounts on health and wellbeing products.
  • Novated lease & salary sacrifice arrangements

When you join Visy, you’re joining a global leader dedicated to making serious progress in the sustainable packaging and recycling industries. We love solving problems that make an impact and grow our business. If you think you can help us, you’ll fit right in.

You will be required to meet Visy’s employment criteria which will include a criminal history check and pre-employment medical (including drug & alcohol testing).

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.

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