Customer Service Officer

6 months ago

East Perth, Australia The Perth Mint Full time

**ABOUT US**

The Perth Mint is an iconic Western Australian organisation operating on a truly global scale. Situated in East Perth for over 120 years, The Perth Mint is a premier tourist destination, an award-winning exporter, and a key supplier of precious metals to markets throughout the world.

Our reputation is built on the outstanding quality of our products supported by our exemplary customer service. The Perth Mint provides an energetic, dynamic and modern work environment and offers a range of employee entitlements.

**ABOUT YOU**

As a member of our Customer Service Team, you will play a pivotal role in providing excellent service to our Wholesale customers upon purchasing minted products. Your primary responsibility is to be point of contact for our customers and dedicated group of distributors upon placing their orders and enquiries, ensuring accuracy and efficiency throughout the process.

**Your role as a Customer Service Officer will involve**:

- Ensure payments are received and orders dispatched
- Develop a deep understanding of The Perth Mint products to provide accurate and detailed information to customers
- Follow up order progress which includes tracking shipments, coordinating with other departments, processing returns and refunds according to company policies
- Support the completion of overseas warehouse metal reconciliations reports and liaising with internal and external stakeholders
- Support the process shipping replenishments by liaising with internal stakeholders
- Handling and recording customer feedback to improve products, services, and the overall customer experience
- Contributing to the enhancement of customer service processes by providing feedback, suggesting improvements, and participating in training sessions
- Ensure own safety and health at work and avoid adversely affecting the safety or health of any other person through any act or omission at work

**EXPERIENCE**
- Previous Customer Service experience
- Understanding, experience, and knowledge of compliance
- Passion for delivering quality customer service along with a demonstrated ability for building and sustaining strong relationships
- Excellent time management and organisational skills
- Outstanding communication skills, with the proven ability to deal with all types of customers and stakeholders
- Proficient computer skills are necessary

(Possess a smartphone for the purpose of business system authentication and security protocols)

**Our Benefits**:

- Ability to work from home 2 days per week.
- Flexible working arrangements (1 day per month or 9-day fortnight)
- Option to purchase additional leave
- Discounted staff shopping
- Health and wellbeing programs
- Salary continuance insurance
- Perth Mint Day (an additional leave day per year)
- Social Club
- Training and development opportunities
- Corporate volunteering

**_Our Commitment to Inclusion:_**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

To learn more about our diversity and inclusion initiatives please visit our website.

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