Customer Service Officer
1 month ago
Public Sector People are working closely with a council in the eastern suburbs to recruit a Customer Service Officer for a 3-month temporary contract.
Position: Customer Service Officer
Duration: 3 months
Part Time: 38 hours per week
Location: Eastern Suburbs
Rate: $39.73 per hour + Super
Key Responsibilities:
- To provide excellent first-point-of-contact service to customers contacting the Council. This will include phone, face to face and digital channels.
- Effectively manage all enquiries, requests and complaints on all of Council's services. Where it is not possible to resolve queries, redirect queries to the relevant department following standard procedure.
- Use Council’s Customer Response System (CRS) to log customer requests for action and maintain accurate CRS records.
Criteria:
- At least 2 years customer service experience in a call centre/ high inbound call environment.
- Local council experience is essential.
- Ability to engage empathetically with customers with emotionally charged issues would be highly regarded.
- Ability to work in a fast-paced call centre environment.
- Cash-handling experience.
Please select the 'APPLY' button to submit your application.
Only the candidates who are successful in progressing will be contacted.
I look forward to hearing from you
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