Customer Service Officer

1 month ago


Melbourne, Australia Public Sector People Full time

Public Sector People are working closely with a council in the eastern suburbs to recruit a Customer Service Officer for a 3-month temporary contract. 

Position: Customer Service Officer
Duration: 3 months
Part Time: 38 hours per week 
Location: Eastern Suburbs 
Rate: $39.73 per hour + Super

Key Responsibilities:

  • To provide excellent first-point-of-contact service to customers contacting the Council. This will include phone, face to face and digital channels.
  • Effectively manage all enquiries, requests and complaints on all of Council's services. Where it is not possible to resolve queries, redirect queries to the relevant department following standard procedure.
  • Use Council’s Customer Response System (CRS) to log customer requests for action and maintain accurate CRS records.

Criteria:

  • At least 2 years customer service experience in a call centre/ high inbound call environment.
  • Local council experience is essential. 
  • Ability to engage empathetically with customers with emotionally charged issues would be highly regarded.
  • Ability to work in a fast-paced call centre environment.
  • Cash-handling experience.

Please select the 'APPLY' button to submit your application. 
Only the candidates who are successful in progressing will be contacted. 

I look forward to hearing from you
 



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