Customer Success Manager

1 month ago

North Sydney, Australia Data#3 Ltd Full time

Job Description

  • Voted HRD's Employer of Choice for the last 9 years.
  • Culture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).
  • Opportunities for continuous learning and professional development.

Are you passionate about driving meaningful customer outcomes and ready to make a lasting impact? Data#3 is looking for an experienced Customer Success Manager to be an essential partner to our customers, empowering them to achieve their business ambitions and unlock the full potential of our solutions. Joining our dynamic, growth-focused team, you’ll play a pivotal role in elevating customer satisfaction and loyalty, while shaping long-term success for both our clients and our company. With your expertise in service delivery and customer experience, you’ll be at the heart of fostering strong, thriving partnerships.

This full-time, hybrid role can be based in either Sydney or Brisbane.

Who is Data#3? 

Listed in 1997, Data#3 is now an ASX200 listed company reporting gross sales of $2.8 billion in the 2024 financial year. Headquartered in Brisbane with more than 1,400 employees, it has facilities across 12 locations in Australia and Fiji. 

Voted HRD's Employer of Choice for the last 9 years and named one of Australia’s Best Workplaces in Technology by Great Place To Work® in 2024, Data#3's culture is built on five core values; Honesty, Excellence, Agility, Respect, and Teamwork (HEART). These values are integral to the way Data#3 works internally and externally with our customer.

In this role you will: 

  • Act as the primary point of contact for assigned customers, helping them navigate their lifecycle journey and achieve their desired outcomes.
  • Collaborate with sales, vendors, and internal teams to align customer goals with business objectives.
  • Create and execute success plans that drive customer satisfaction, retention, and growth.
  • Manage onboarding activities, ensuring customers are fully equipped with the tools and resources they need.
  • Drive adoption programs and remove any barriers to ensure smooth customer experiences.
  • Present and discuss technology roadmaps, aligning them with customer needs and future requirements.
  • Provide data-driven insights to enhance customer success initiatives and improve overall processes. 

About You 

  • You have strong communication skills and excel at navigating complex customer interactions.
  • You’re experienced in building and maintaining customer relationships at all organizational levels.
  • You possess a solid understanding of service delivery processes or change management.
  • You’re proficient in PowerPoint and the MS Office suite, with the ability to create clear, impactful presentations.
  • You’re detail-oriented and capable of managing multiple tasks to achieve desired outcomes.
  • You’re a team player who thrives in a collaborative environment and is always looking for ways to improve processes. 

Ready to take the next step in your career with us? If you’re driven to make a real impact through customer success and excited to be part of a forward-thinking team, we’d love to hear from you. Apply now and join us in shaping exceptional customer experiences at Data#3

At Data#3, we value diversity, equity, and inclusion as key to a thriving workplace. We are committed to building a culture where everyone feels welcome, respected, and valued—and we encourage your application.

Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements. 

REF: SACA112266

Data#3 will request as part of the recruitment process reference checks and verification of your right to work in Australia. All final applicants for this position will be asked to consent to a police check. Please note that applicants with criminal records will not automatically be excluded from the recruitment process. Each application will be considered on its merits and inherent requirements of the role.

 

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