Manager, Customer Success

3 weeks ago

Sydney, Australia SafetyCulture Full time

**Manager, Customer Success**:

- Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.

As we continue to grow, a unique opportunity has arisen for a Manager, Customer Success to join our team and lead a growing team of Customer Success Managers. Reporting to the Director of Customer Success, you’re a product advocate who is passionate about our mission to place safety and quality in the hands of every worker, you will also be a natural born people leader. Through your supportive, empathetic and collaborative approach, you will nurture and lead your team to success.

**What you will be doing**:

- Partnering with a book of 30-50 customers to create and execute on a plan to embed our services into their business
- Presenting new features to customers aligned to their business needs driving adoption, retention, and advocacy of implementing solutions, training customers and managing customer programs.
- Support and lead a growing team of Customer Success Managers helping them meet performance and career goals
- Working closely with the Customer Success team, Account Executives, Product and Engineering and Support teams to find the best solution for our customers
- Partner with the Director of Customer Success to proactively develop and deliver plans to scale Customer Success at SafetyCulture

**About you**:

- Strong relationship and stakeholder management skills
- 2-3 years demonstrated People Leadership Experience
- Ability to actively listen, understand customer pain points and take action to deliver desired business outcomes
- Ability to create playbooks and processes to enable scalability and drive outcomes for the business
- Experience managing multiple customers and consistently exceeding quarterly targets
- A keen interest and understanding of how large organisations navigate and integrate various software vendors within their tech stack to drive operational excellence
- A background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption and customer retention
- Familiarity with systems such as Salesforce and experience leveraging task management tools

**More than a job**:

- Equity with high growth potential, and a competitive salary
- Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office
- Access to professional and personal training and development opportunities
- Hackathons, Workshops, Lunch & Learns
- We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies

**Office Benefits**:

- In-house Culinary Crew serving up daily breakfast, lunch and snacks
- Barista coffee machine, craft beer on tap, boutique wines and a range of non-alcoholic beverages
- Wellbeing initiatives such as subsidised fitness programs, EAP services and generous parental leave policy
- Quarterly celebrations and team events, including the annual Shiplt global offsite
- On-site gym, table tennis, board games, books library, and pet-friendly offices

To all recruitment agencies, we do not accept resumes or partnership opportunities. Please do not forward resumes to SafetyCulture or any of our employees. We are not responsible for any fees associated with unsolicited resumes.

  • Customer Success Manager

    2 months ago

    Sydney, Australia Amadeus Full time

    Job TitleCustomer Success ManagerPurpose of the role The Amadeus Customer Success Managers empower their customers (Travel Sellers and Airlines) to unlock the most value of Amadeus solutions for higher return on their investment and business impact. CSMs aim to bring in more expertise to support our customer business expansion. They are responsible for...

  • Manager, Customer Success

    4 days ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Basware Full time

    Manager, Customer SuccessJoin our team at Basware and lead the charge in driving customer successAs the Manager, Customer Success, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Customer Success Manager

    4 weeks ago

    Sydney, Australia Cisco Systems Full time

    **Who You Are** This position is for you; the creative, collaborative, ambitious problem solver. You're innately curious, empathetic, and organized so you can wear multiple hats each week. You let your work speak for itself, as you tend to go the extra mile to achieve your goals. You're passionate about helping others, influence effectively, and you believe...

  • Manager, Customer Success

    6 days ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes.This role is for you, who has people management experience, and a background in value...

  • Manager, Customer Success

    2 weeks ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    1 week ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia Reveal Full time

    Job Overview The Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform.As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine, and mitigate customer risk, and identify product adoption and upsell opportunities. The...

  • Manager, Customer Success

    2 months ago

    Sydney, Australia Basware Full time

    Job Description Join our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and...

  • Manager, Customer Success

    5 days ago

    Sydney, New South Wales, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Manager, Customer Success

    3 weeks ago

    Sydney, Australia Basware Full time

    Job Description Join our team at Basware and lead the charge in driving customer success! As the Manager, Customer Success , you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and...

  • Customer Success Manager

    6 days ago

    Sydney, New South Wales, Australia Reveal Full time

    Position:Customer Success ManagerReports To:VP Customer Success***Location:Sydney, AustraliaJob OverviewThe Customer Success Manager is responsible for helping customers obtain the most value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build relationships, understand customer objectives and challenges, determine,...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    3 weeks ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    5 days ago

    Sydney, New South Wales, Australia hatch Full time

    This is a Customer Success Manager role with Instant based in Sydney, Australia Instant --Role Seniority - A role for someone with some basic skills, good motivation and ability to learn. Typically less than 2 years of experience is required.More About The Customer Success Manager Role At InstantInstant is looking for a highly collaborative and...

  • Manager, Customer Success

    2 months ago

    Sydney, Australia Procore Technologies Full time

    As **Manager **of our** Commercial Customer Success **team, you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a customer...