Customer Success Manager

5 months ago

Sydney, Australia Trintech Technologies Ltd Australia Full time

Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In addition, you will work closely with other customer facing teams across the organization to support account planning, escalate any issues, and/or communicate opportunities for upsells and cross-sells. You will work with Customer Success leadership to grow and continuously improve the impact of our team, challenging the status quo and contributing to the design/incorporation of new programs.

**PRIMARY RESPONSIBILITIES**
- Primary ownership and accountability for understanding customer’s goals and helping them to achieve them through the adoption and expansion of use of Trintech products within assigned portfolio of accounts.
- Provide guidance to customers on the use and benefits of our products.
- Serve as a customer advocate while effectively collaborating with internal, cross-functional teams including Product Management, Sales, Marketing, Engineering and Finance.
- Uncover and mitigate any risk that threatens each customer’s growth, satisfaction, or renewal; conceive and execute risk mitigation plans. Schedule stakeholder calls.
- Own renewal transaction process with client to close renewals timely and effectively.
- Keep management informed of progress and obstacles related to customer accounts, seeking feedback as necessary and responding appropriately to improve and optimize customer success.
- Drive customer advocacy in the form of references, referrals, and case studies.
- Create and present executive level presentations such as client Quarterly Business Reviews.
- Participate in the development and execution of customer success programs and best practices relating to onboarding, adoption, retention, expansion and advocacy end to end (research, action, measurement, and iteration).
- Actively participate in special projects. Initially, the implementation of a Customer Success platform.
- Contribute to the development of a strong team environment by upholding high work standards.

**REQUIRED KNOWLEDGE/SKILLS/ABILITIES**
- Bachelor's degree in business or related field.
- 4-7 years of experience in a Customer Success organization.
- Strong communication and interpersonal skills, both written and verbal.
- Confident, high energy, self-motivated and a true team player.
- Ability to quickly establish relationships and interact with executives and senior management in customer accounts.
- Demonstrated ability and desire to work and excel in fast-paced environment.
- Ability to manage multiple priorities while maintaining strict attention to details.
- Proficiency with MS Office.
- Salesforce experience preferred.
- Ability to effectively prioritize, escalate and oversee customer issues to resolution or ELT ownership, as required.

  • Manager, Customer Success

    5 months ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    2 hours ago

    Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...

  • Customer Success Manager

    5 months ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...

  • Manager, Customer Success

    5 months ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Customer Success Manager

    3 weeks ago

    Sydney, New South Wales, Australia Dovetail Full time

    About DovetailDovetail is a leading AI-first customer insights hub that's revolutionizing the way businesses connect with their customers. Our mission is to improve the quality of every interaction, and we're seeking a talented Customer Success Manager to join our team.Job SummaryWe're looking for a seasoned Customer Success Manager to partner with our sales...

  • Customer Success Manager

    5 months ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PayPal. As a key member of our customer success organization, you will be responsible for driving business growth and customer satisfaction through proactive relationship management, strategic account planning, and consultative...

  • Manager, Customer Success

    5 months ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Connecteam Full time

    About ConnecteamConnecteam is a cutting-edge business management platform that empowers companies to streamline their operations and achieve success. As a Customer Success Manager, you will play a vital role in driving customer satisfaction and retention.Job SummaryWe are seeking a highly motivated and experienced Customer Success Manager to join our team....

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Karbon Full time

    About the RoleThis is a Customer Success Manager position with Karbon, a leading company in the AU, offering an amazing opportunity to join a rapidly growing team. As a Customer Success Manager, you will be responsible for driving growth and value for your portfolio of clients, working closely with them to solve their challenges and provide consultative...

  • Customer Success Manager

    5 months ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Karbon Full time

    About the RoleThis is a Customer Success Manager position with Karbon, a leading company in the AU, offering an amazing opportunity to join a rapidly growing team. As a Customer Success Manager, you will be responsible for driving growth and value for your portfolio of clients, working closely with them to solve their challenges and provide consultative...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia Paypal Full time

    Job Title: Customer Success ManagerAt PayPal, we're seeking a highly skilled Customer Success Manager to join our team. As a key member of our Customer Success organization, you will play a pivotal role in driving business growth and customer satisfaction.Key Responsibilities:Develop and execute strategic plans to drive customer growth and retentionBuild and...

  • Customer Success Manager

    5 months ago

    Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...

  • Customer Success Manager

    2 months ago

    Sydney, New South Wales, Australia WalkMe Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at WalkMe. As a key member of our Customer Success organization, you will be responsible for driving customer adoption and retention, ensuring that our clients achieve maximum value from our Digital Adoption Platform.Key ResponsibilitiesCustomer Advocacy: Develop and...

  • Customer Success Manager

    5 months ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    2 months ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    2 weeks ago

    Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Customer Success Manager is responsible for helping customers achieve maximum value from Reveal's software platform. As a member of Reveal's Customer Success team, you will build strong relationships, understand customer objectives and challenges, identify and mitigate customer risk, and discover opportunities for product adoption and...

  • Customer Success Manager

    4 weeks ago

    Sydney, New South Wales, Australia GTreasury Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at GTreasury. As a key member of our Global Customer Success Team, you will play a pivotal role in ensuring our customers achieve their desired outcomes with our treasury and risk management solutions.Key ResponsibilitiesDevelop trusted advisor relationships with key...