Customer Success Manager

8 months ago


North Sydney, Australia Onset Full time

Flexible working arrangements
- Competitive salary
- Cutting edge technology

Industries spanning banking, healthcare, tele-medicine, government, and financial services have encountered challenges, yet they've embraced cutting-edge AI technology with a human-first approach to enhance their business processes.

This technology has gained recognition and rewards both locally and internationally, particularly in the domain of AI voice analytics, setting the standard for the industry.

As part of their mission to drive product adoption and enhance the stickiness of their SaaS offering, they're seeking a Customer Success Manager who is well versed with SaaS and the essence of customer success.

Joining a close-knit team, you'll find your efforts celebrated and be able to see the impact your work has on everyday enterprise businesses. The highlight of the job is undoubtedly the people, and you'll be immersed in a tech community that offers flexible work arrangements

A day in your life:

- In this role, you'll primarily engage with enterprise accounts, guiding them throughout the customer lifecycle.
- You have worked across retention and driving product adoption with a number of enterprise accounts.
- You will continue to build and maintain strong relationships with customers
- You will leverage your experience in customer success, ideally within a technical or software-related context.
- Your dedication to delivering exceptional customer service will be evident as you exceed expectations, identify upsell and cross-sell opportunities
- You are confident collaborating with various teams to enhance operations and ensure an optimal customer experience.
- Remaining proactive, you'll anticipate and mitigate risks, staying abreast of product updates, and industry trends.

Working with an agile and innovative start up, you're someone who is adaptable to changing priorities and business needs, all while providing valuable insights to management, product, and data science for continuous improvement.



  • North Sydney, Australia Open Text Corporation Full time

    **Customer Success Manager**: - Req id: 37922- North Sydney, NSW, AU**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job...


  • North Sydney, Australia opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **Job scope/summary**: The **OpenText Customer Success Management** team is responsible for...


  • North Sydney, Australia Qlik Full time

    What makes us Qlik - Qlik helps enterprises around the world move faster, work smarter, and lead the way forward with an end-to-end solution for getting value out of data. A Gartner Magic Quadrant Leader for 13 years in a row! Our platform is the only one on the market that allows for open-ended, curiosity-driven exploration, giving everyone - at any skill...


  • North Sydney, Australia N-able Full time

    Customer Success Manager JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH JOB_DESCRIPTION.SHARE.HTML North Sydney, Australia Customer Success 19075 Job Description Why N-able IT doesn’t get better than this! N-able isn’t just another software company – we’re going places, and we’d love for you to be a part of that journey. With...


  • North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • North Sydney, Australia Data#3 Ltd Full time

    Job Description Voted HRD's Employer of Choice for the last 9 years.Culture built on Honesty, Excellence, Agility, Respect, and Teamwork (HEART).Opportunities for continuous learning and professional development.Are you passionate about driving meaningful customer outcomes and ready to make a lasting impact? Data#3 is looking for an...


  • North Sydney, Australia Tenable Full time

    **Who is Tenable?** Tenable® is the Exposure Management company. 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 60 percent of the Fortune 500, 40 percent of the Global 2000, and large government agencies. Come be part of our journey! **What makes Tenable such a great place to...


  • North Sydney Council, Australia Equifax Full time

    **Empower Your Career at Equifax**We're seeking a highly skilled Customer Success Manager to join our team! As a key player in our customer success department, you will be responsible for proactively managing and delivering exceptional services to our core customers.The ideal candidate will have 2-4 years of experience in a similar role within a corporate...

  • Managing Partner

    8 months ago


    North Sydney, Australia Workday Full time

    Your work days are brighter here. At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our...


  • North Sydney, Australia Total Synergy Full time

    **ABOUT US** Total Synergy creates project management software for people who design and make our built environment for the AEC (architects, engineers, construction designers). Our mission is to give our users #moretimefordesign through our product. We have been making software for our customers since 1999 — which is now a pure cloud SaaS product built on...


  • Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...


  • Sydney, New South Wales, Australia iManage Full time

    iManage Role Summary: iManage is seeking a talented Customer Success Manager to join our global team. As a Customer Success Manager, you will be responsible for leveraging our pooled customer success model to maximize adoption and help cloud customers achieve their desired business outcomes. Key responsibilities include collaborating with the global Customer...


  • Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...


  • Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...


  • Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...


  • Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...


  • Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...


  • Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...


  • Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...