Accommodation & Soft Service Coordinator

4 weeks ago

Randwick, Australia BGIS Full time

Accommodation and Soft Services Coordinator
Location: Randwick, NSW

BGIS is looking for a proactive and customer-focused Accommodation and Soft Services Coordinator to join our team in Randwick, NSW . In this dynamic role, you will be responsible for managing accommodation services, coordinating soft services, and ensuring a high level of customer satisfaction within our client’s facilities.

Key Responsibilities: Coordinate accommodation services, including room bookings, check-ins, and check-outs, to ensure smooth operations. Oversee the delivery of soft services, such as cleaning, waste management, and laundry services, to meet client standards. Act as the first point of contact for accommodation and soft service inquiries, providing timely and professional support. Liaise with clients, contractors, and service providers to maintain positive working relationships and resolve issues. Monitor the quality of services provided, conducting regular inspections and audits to ensure compliance with service standards. Assist with administrative duties, including managing service requests, updating records, and reporting on key performance indicators (KPIs). Support the Facilities Management team with ad hoc tasks as required. Qualifications and Experience: Previous experience in accommodation management, facilities coordination, or a customer service role. Strong organizational and multitasking abilities. Excellent communication and interpersonal skills, with a focus on customer service. Proficiency in Microsoft Office Suite and facility management software (desirable). Ability to work independently and as part of a team in a fast-paced environment. Why Join Us: Be part of a dynamic and supportive team environment. Competitive salary and comprehensive benefits package. Opportunities for professional development and career growth. Work-life balance with flexible working hours. Employee recognition program. Excellent company benefits, including paid parental and volunteer leave. $2,000 employee referral bonus and donation matching. And much more How to Apply:

If you are a motivated individual with a passion for delivering high-quality accommodation and soft services, we want to hear from you Apply now by submitting your resume and cover letter.

Note : Only Australian Citizens will be considered for this position.

BGIS is an equal opportunity employer and welcomes applications from individuals of all backgrounds. We thank all applicants for their interest in BGIS, but only those selected for an interview will be contacted.

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