Membership Services Coordinator

6 days ago


Randwick, Australia Australian Turf Club Full time

Membership Services Administrator Role

We are seeking a highly skilled and motivated Membership Services Administrator to join our dynamic Membership Team at Australian Turf Club.

Key Responsibilities:

  • Act as the primary point of contact for members, providing exceptional customer service and support.
  • Manage membership data, including data entry, recording, and maintenance in our membership database system.
  • Process membership renewals, applications, and other related administrative tasks.
  • Provide support to the reception team as needed, including answering phone calls and greeting guests.
  • Work collaboratively with the Ticketing Services Manager to meet the operational demands of our race days.

Requirements:

  • Previous experience in a customer service environment, with a proven ability to handle challenging situations.
  • Strong communication, customer service, and presentation skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Experience with Microsoft Dynamics CRM or similar CRM program would be an advantage.
  • Possession of a driver's license and car is preferred, as travel to other venues may be required.

About Australian Turf Club:

We are a leading racing and entertainment organization, committed to creating a safe, valued, and respected workplace for our team members. We value diversity and inclusion, and encourage all suitable candidates to apply.



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