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Medical Office Coordinator

2 months ago

Randwick, Australia Prince of Wales Private Hospital Full time
About the Role

We are seeking an experienced and skilled Medical Receptionist to join our team at Prince of Wales Private Hospital. As a key member of our administrative staff, you will play a vital role in ensuring the smooth day-to-day operation of our busy specialist vascular clinic.

Key Responsibilities
  • Front Desk Reception: Provide exceptional customer service to patients, hospital doctors, and administration staff, handling general inquiries and managing patient appointments and schedules.
  • Patient Coordination: Build and maintain professional relationships with patients, ensuring a smooth journey from initial contact to completing appointments with our Vascular Surgeon.
  • Communication and Liaison: Collaborate with hospital admission staff and other medical professionals to coordinate theater lists and post-operative appointments, providing accurate quotes for procedures and operations.
  • Financial Management: Reconcile payments, manage billing, and chase outstanding accounts, adhering to and managing policies and procedures.
  • Practice Management: Assist in facilitating marketing strategies and campaigns, and perform other general administrative tasks as advised.
About the Practice

Our expanding specialist vascular clinic is based at Prince of Wales Private Hospital, offering a dynamic and supportive work environment with flexible days and great remuneration.

Requirements
  • Experience: Previous experience in a similar role at a private medical practice is highly desirable, but not essential.
  • Skills: Well-developed interpersonal, written, and verbal communication skills, attention to detail, and commitment to excellence.
  • Technical Skills: Experience with Medilink, Best Practice, or similar Patient Management programs is desirable, as well as computer literacy in Microsoft Suite, Google Drive, and EFTPOS machines.
  • Qualifications: A certificate or formal qualification in administration, business management, or a relevant field is desirable, but not essential.