Accommodation and Soft Services Coordinator

3 weeks ago

Randwick, Australia BGIS Full time

Accommodation and Soft Services Coordinator

At BGIS, we are seeking a highly organized and customer-focused individual to join our team as an Accommodation and Soft Services Coordinator. In this dynamic role, you will be responsible for managing accommodation services, coordinating soft services, and ensuring a high level of customer satisfaction within our client's facilities.

Key Responsibilities:
  • Coordinate accommodation services, including room bookings, check-ins, and check-outs, to ensure smooth operations.
  • Oversee the delivery of soft services, such as cleaning, waste management, and laundry services, to meet client standards.
  • Act as the first point of contact for accommodation and soft service inquiries, providing timely and professional support.
  • Liaise with clients, contractors, and service providers to maintain positive working relationships and resolve issues.
  • Monitor the quality of services provided, conducting regular inspections and audits to ensure compliance with service standards.
  • Assist with administrative duties, including managing service requests, updating records, and reporting on key performance indicators (KPIs).
  • Support the Facilities Management team with ad hoc tasks as required.
Requirements:
  • Previous experience in accommodation management, facilities coordination, or a customer service role.
  • Strong organizational and multitasking abilities.
  • Excellent communication and interpersonal skills, with a focus on customer service.
  • Proficiency in Microsoft Office Suite and facility management software (desirable).
  • Ability to work independently and as part of a team in a fast-paced environment.
What We Offer:
  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional development and career growth.
  • Work-life balance with flexible working hours.
  • Employee recognition program.
  • Excellent company benefits, including paid parental and volunteer leave.
  • $2,000 employee referral bonus and donation matching.

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