Information Management and Technology

4 weeks ago

Randwick, Australia Randwick City Council Full time

**Closing Date**:
**Tuesday 13 February, 11:59pm**

**Status**: Permanent Full Time (35 hours per week)

**Salary**:$122,577.85 to $134,851.36 per annum + 11% superannuation + leaseback vehicle or sustainability allowance
- **Vibrant eastern suburbs location with easy access to cafes, beaches and parks**:

- **Create a sense of community - your work supports staff across Council in delivering services that are vital to our residents**:

- **Work life balance with access to generous leave entitlements and a 9-day per fortnight work pattern**:

- **Focus on customer experience - ensure that staff have a positive experience when they need IT assistance**:

- **Lead and develop a small team of professional IT support staff**:

- **Drive a culture of service excellence and continuous improvement**

Randwick City Council's Information Management and Technology (IM&T) Services Department is seeking a Coordinator to lead the Service Desk team. The Coordinator ensures that:

- staff needing IT support have a positive customer experience in engaging with IM&T
- setting the direction of the Service Desk
- managing the delivery of frontline support services to Council staff
- supervising procurement and asset management functions
- Randwick City Council is an innovative and progressive local government committed to serving our vibrant community on the eastern beaches of Sydney. In addition to rewarding work, we offer great employee benefits including competitive remuneration, flexibility including a 9-day work pattern and start and finish times, additional leave entitlements, health and wellbeing days, ongoing learning and training opportunities, fitness passport program and much more.

The Coordinator Service Desk has both people leadership and frontline service delivery responsibilities. It is expected that the position will be largely office based with working from home on an exception basis as negotiated with the Manager. The role is not routinely required to work outside business hours or be on call.
- What we value:

- We have a high-performance culture fostered through our values of Integrity, Customer Focus, Accountability, Respect, and Excellence. Our culture encourages and supports equity, diversity, and inclusion for our employees and our community.

**We will trust you to bring**:

- Your tertiary qualifications in Information Technology or significant experience in a similar role
- Understanding of ITIL service management processes (incidents, service requests, access management, change management) and ITIL based tools
- Your experience leading a multidisciplinary team including IT and procurement functions
- Your technical experience in delivering end user support
- Your leadership and team cultural skills to build a high performing team
- Your communication and engagement skills with your customers

**Things you will do**:

- Operational leadership: Provide supervision and direction to the Service Desk team
- People Leadership: Develop and nurture the capabilities of the team with a focus on skill development, career development and succession planning.
- Culture Development: Build on and further develop an effective internal culture and business partnerships which emphasise positive experience of customers in using IT services
- Service Delivery: Manage the team delivery of ITIL processes including incident resolution, service request management, access management and problem management to the organisation to drive resolutions within agreed service levels
- Continuous Improvement: Identify and implement opportunities to improve processes and services, and to measure their impact.
- Asset Control and Management: Manage end user assets effectively including planned refresh programs and stocktake; and contribute to budget planning

**Further information**:
***
- contact Anthony Collis, Manager Information Management and Technology Services, on 02 9093 6601.

  • Records and Information Specialist

    4 weeks ago

    Randwick, Australia Montefiore Full time

    12-month fixed term position - Award winning and innovative Aged Care Provider, including recipient of Voice Project’s “Best Workplace Award 2021” - Wellbeing initiatives along with Employee Recognition lunches and daily staff meals - Convenient and accessible location - Warm and supportive environment - Competitive remuneration + NFP salary...

  • Technology Director Hotel Operations

    6 days ago

    Randwick City Council, Australia InterContinental Hotels Group Full time

    Key Responsibilities">We are seeking an experienced Hotel Technology Director to join our team at InterContinental Hotels Group. As a key member of our hotel operations team, you will be responsible for ensuring the smooth operation of our technology infrastructure.Your Day-to-Day Responsibilities:Technology Leadership: Oversee the day-to-day operation of...

  • Portfolio Technology Director

    6 days ago

    Randwick City Council, Australia InterContinental Hotels Group Full time

    Director Job Summary">We are seeking a seasoned IT Portfolio Director to join our team at InterContinental Hotels Group. As a key member of our hotel operations team, you will lead the development and implementation of innovative technology solutions to drive hotel operations and guest satisfaction.Main Responsibilities:Technology Solution Development:...

  • Cyber Security Analyst

    4 weeks ago

    Randwick, Australia Pope Recruitment Pty Ltd Full time

    **Cybersecurity Analyst Needed - Randwick, NSW** Pope Recruitment is seeking a dedicated Cybersecurity Analyst to join a proactive security team in Randwick, NSW. This role is ideal for someone with a strong background in information security and a passion for protecting systems and networks against cyber threats. If you thrive in environments that...

  • IT Portfolio Manager Senior

    6 days ago

    Randwick City Council, Australia InterContinental Hotels Group Full time

    Role Overview">We are seeking an accomplished Technology Director to join our hotel operations team at InterContinental Hotels Group. In this role, you will lead the development and implementation of innovative technology solutions to drive hotel operations and guest satisfaction.Main Responsibilities:Develop Technology Solutions: Design and implement...

  • IT Technical Officer

    3 weeks ago

    Randwick, Australia Black Dog Institute Full time

    **Introduction**: - $75,000 - $100,000 + Superannuation + Salary Packaging ($15,900.00 + Meal & Entertainment expenses) - Flexible hours, hybrid working and access to our 9 day fortnight benefit - 3-year Fixed Term Contract **Description**: About the Institute Located on Gadigal and Bidjigal land (Randwick NSW), Black Dog Institute is the only Medical...

  • Schn - Lead Pharmacy Technician - Automation and

    2 weeks ago

    Randwick, Australia The Sydney Children's Hospitals Network Full time

    **Employment Type**: Temporary Full Time up until 14 October 2025 **Position Classification**: Pharmacy Tech Gde 3 **Remuneration**: 81144.23 - 83841.87 full time equivalent base salary range (excludes super, leave loading and salary packaging) **Hours Per Week**: 38 **Requisition ID**: REQ516610 - Sydney Children's Hospitals Network is the largest...

  • Maintenance Handyperson

    2 weeks ago

    Randwick, Australia Curtis Partnership Full time

    Excellent remuneration - Located in Randwick - Great working culture **About the Company** Our client, an established business, is looking for a full-time maintenance handyperson/ supervisor to join their team in Randwick. Hotel maintenance experience is highly relevant, but not required. The role is Monday - Friday with no weekend work. Single location -...

  • Office Manager

    4 weeks ago

    Randwick, Australia I-MED Full time

    An excellent opportunity has become available for an experienced Office Manager to join the team at our clinic in Randwick I-MED Radiology is Australia's largest private diagnostic imaging network offering a comprehensive range of services including CT, MRI, ultrasound, general x-ray, and a commitment to exceptional standards of patient care. Reporting to...

  • Cafe Manager

    2 weeks ago

    Randwick, Australia Bake Bar Full time

    **A CALL OUT TO ALL CAFE MANAGERS!** Bake Bar Randwick is a funky, fast paced café and artisan bakery selling great coffee, fresh food and a wide selection of freshly baked breads and creative pastries. **To be considered for this role you must be able to demonstrate the following;** - At least 2 year's management experience in food retail/or a café - At...

  • Early Childhood Educator

    3 weeks ago

    Randwick, Australia Sand and Stories Early Childhood Centre Full time

    **CERTIFICATE III AND DIPLOMA QUALIFIED | FULL TIME OR PART TIME | IMMEDIATE START** Sand and Stories Early Childhood Centre is looking for an outstanding **Certificate III and Diploma trained Early Childhood Educator** to join our team of committed and innovative professionals working with children aged 6 weeks to 5 years. If you are looking for full-time...

  • Aps 5 - Contract Management Assistant

    4 weeks ago

    Randwick, Australia Australian Government Full time

    $83,706 - $89,659 (plus Super and 10% BDCP) - Randwick - NSW, Sydney CBD - NSW, Watsons Bay - NSW **The Role** Training Force (TF) is undergoing a significant transformation to ensure we are able to meet the future training demand, as well as the learner’s expectations of the larger future Navy workforce, within a continuous shipbuilding context that is...

  • Coordinator Resource Management

    2 weeks ago

    Randwick, Australia Randwick City Council Full time

    **Library leadership position**: - **Change management and process improvement**: - **Create a sense of community** Randwick City Council is an innovative and progressive local government committed to serving our vibrant community on the eastern beaches of Sydney. We are currently seeking a dynamic and enthusiastic person to lead, support and motivate...

  • Clinical Care Manager, Aged Care

    2 weeks ago

    Randwick, Australia Edwards Healthcare Full time

    **CLINICAL CARE MANAGER - Aged Care** **Located near Randwick, NSW** **Benefits**: - $115k-$120k + super - Not For Profit Salary Packaging - Work-life balance Monday to Friday with flexible hours - Modern facility with free onsite parking - 100 bed facility with 2 CCM's - Collaborative, friendly and comfortable work environment Are you an experienced...

  • Schn - Staff Specialist - Paediatric Neurology, Sch

    3 weeks ago

    Randwick, Australia The Sydney Children's Hospitals Network Full time

    Sydney Children's Hospitals Network is the largest paediatric health care entity in Australia. We care for thousands of children each year in our hospitals and in their homes — with one purpose in mind — to help young people live their healthiest lives. **Employment Type**: Temporary Part Time **Position Classification**: Staff Specialist **Hours Per...

  • Security Officer

    3 weeks ago

    Randwick, Australia Challenger Security Full time

    **Who we are** Challenger Security is an ISO accredited industry leader in the provision of security services across Australia. We specialise in high-end luxury retail, commercial, education, retirement living and government. We have built our brand understanding clients, protecting them, and then doing it better. **Who we are looking for** Challenger...

  • Apply in 3 Minutes! Health Info Services Officer

    4 weeks ago

    Randwick, Australia Healthscope Full time

    · Join one of Sydney's leading private hospitals · Easily accessible and close to public transport · Ongoing training by friendly and supportive team · Full Time role available - Monday to Friday · Gain access to unique healthscope employee benefits - Discounted health insurance, fitness membership, retail discounts, and more! An exciting...

  • Learning and Development Manager

    2 weeks ago

    Randwick, Australia Black Dog Institute Full time

    **Introduction**: - Salary breakdown: $109,000- $115,000 + Superannuation + Salary Packaging ($15,900.00 + Meal & Entertainment expenses) - Flexible working hours, hybrid working with 2 days in the office & access to our 9 day fortnight benefit - 1 year fixed-term-contract 0.8 FTE / 4 days per week **Description**: About the Institute Located on Gadigal...

  • Schn - Sch - Pharmacy Technician Grade 1 or 2

    2 weeks ago

    Randwick, Australia The Sydney Children's Hospitals Network Full time

    **Employment Type**: Permanent Full Time **Position Classification**: Pharmacy Tech Gde 2 **Remuneration**: 71903.63 - 78817.3 full time equivalent base salary range (excludes super, leave loading and salary packaging) **Hours Per Week**: 38 **Requisition ID**: REQ553578 - Sydney Children's Hospitals Network is the largest paediatric health care entity in...

  • Floor Supervisor

    4 weeks ago

    Randwick, Australia Ribs and Burgers Full time

    **Ribs & Burgers** prides itself in serving gourmet burgers and succulent ribs which are cooked to perfection each and every time for our customers to enjoy. Our Restaurants have a unique style that evokes the history of the classic "butcher shop". Underpinning our successes and our enviable brands are our greatest asset**:Our People.** It is through them...