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Field Engineer

3 months ago

Brisbane, Australia NBN Co Full time

Job Expectations

An exciting opportunity has presented itself to join the Gold Coast Field Services team as a Field Engineer predominately working on the nbn network.

The Field Services (FS) Team within Chief Operations Business Unit, provides Field Workforce capabilities across all technologies for, Service Activation, Service Assurance, Network Assurance, Network Maintenance, Customer Complaints linked with Network faults and Quality Inspection.

A bit about your role

Based in Gold Coast, your new role as Field Engineer would require you to represent nbn’s Field Services team for all field-based assurance activities. You will be responsible for the support, integration, augmentation, field audits, connect quality and Delivery Partner quality activities across nbn and the services connected to the network.

You will provide high level field support which may involve travel, scheduled after hours activities, and may require you to be part of an on-call roster and respond to afterhours call outs.

The role would see you:

Manage and conduct equipment and system level Service Assurance activities in the field Quality improvement of Active network construction activities and investigation of early-onset faults Provide on-site, complex, technical, and ad-hoc network support Resolve technical escalations from Customer Field Technicians Perform end user installation and assurance activities Provide support for changes or upgrade to network elements Fluent in HFC outside plant construction, Network Remediation including Network Assurance Understand HFC testing principals, DOCSIS 3.1 and RF fundamentals Conduct HFC routine maintenance and restoration activities including amplifier alignment and egress repairs Provide support for changes or upgrades to network elements Work within the confines of SLA, OLA and CRQ timeframes Knowledgeable in basic HFC design principals Background in basic fibre optics Ability to assure the network from CMTS to CM

A bit about you

You would come from a technical field background, ideally with strong network assurance experience in one or more nbn technologies such as Ethernet, DWDM, GPON or VDSL. Having outside plant build experience across Fibre or Copper network builds would be beneficial.

You will be a natural problem solver with a methodological approach. Having the aptitude to learn quickly would be an advantage in this role. Given the nature of this role, you will have the ability to be flexible, adaptable and be able to cope with conflicting priorities. You will be a highly organised team player, with the ability to adapt to a changing and dynamic work environment.