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Field Service Engineer

2 months ago


Brisbane, Queensland, Australia Philips Full time

Job Title: Field Service Engineer - Graduate

About the Role:

As a Field Service Engineer - Graduate, you will be responsible for executing technical service to customer requests, problems, or planned service activities. You will provide solutions by using remote or onsite diagnostics, troubleshooting techniques, and service technical information. Your focus will be on First Time Right, ensuring a clear action plan is executed as per the plan before the onsite visit.

Key Responsibilities:

* Execute technical service to customer requests, problems, or planned service activities
* Provide solutions using remote or onsite diagnostics, troubleshooting techniques, and service technical information
* Focus on First Time Right, ensuring a clear action plan is executed as per the plan before the onsite visit
* Handle all feedback and escalations to ensure accurate and timely analysis, registration, and action
* Seek lead generation for sales or value-added Service Opportunities

What You'll Need:

* Bachelor's degree in engineering, medical, or science-related major (maximum 2 years of related experience)
* Prior experience within an engineering, medical, or science-related environment preferred
* Strong technical knowledge in engineering fundamentals (Certified Engineer/Network Engineer certification desirable)
* Logical problem solver with strong interpersonal skills and willingness to learn
* Good communication skills and proficient in Microsoft Suite

About Philips:

We are a health technology company that believes every human matters. We are committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Our Reconciliation Action Plan and employee-led resource groups demonstrate our commitment to diversity and inclusion.

If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips.