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Field Service Engineer

2 months ago

Brisbane, Queensland, Australia Smiths Detection Full time
Job Summary

Smiths Detection is seeking a highly skilled Field Service Engineer to join our team in Brisbane. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the field.

Key Responsibilities
  • Install, repair, and maintain equipment in the field
  • Provide customer training and technical support as required
  • Document all inspections, maintenance, and repair work
  • Order, install, and return parts and manage repair parts cycle time
  • Review all logs for open issues and prepare formal reports to customers as necessary
  • Participate in service sales opportunities and assist with promoting and implementing revenue programs
  • Ensure that tools and test equipment are properly maintained and calibrated
  • Assess product/equipment performance based on field support data and recommend modifications or improvements where applicable
  • Provide technical support to customers and other service professionals as required
Requirements
  • Bachelor's degree in Electrical or Electronics Engineering or equivalent technical training/experience
  • Minimum of 5 years of experience directly involved in troubleshooting and field repair of electrical and electronic systems/equipment
  • Competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs
  • Excellent communication and interpersonal skills with the ability to multitask several projects at once
  • Excellent customer service skills and the ability to handle stressful situations
  • Self-motivated, reliable, and accountable individual
  • Ability to acquire and maintain relevant security clearance and industry-related licenses
About Smiths Detection

Smiths Detection is a global leader in threat detection and screening technologies for aviation, ports, and borders, defense, and urban security. We are committed to delivering innovative solutions that protect our society from threats and illegal passage of explosives, prohibited weapons, contraband, toxic chemicals, and narcotics.