Senior IT ServiceNow Developer

3 months ago

Melbourne, Australia John Holland Full time

About John Holland

At John Holland, our purpose is simple, we transform lives with everything we do. John Holland is about people — our customers, our employees, and the communities in which we work.

That’s our difference. Deep experience and capability with a genuine care about creating better lives for people along the way. 

Be part of a team that thrives on rising to the challenge of transforming lives for good.

About IT at John Holland

We’re at the forefront of AI in construction and are undertaking a large digital transformation. Our internal IT team is focussed on forging John Holland’s next evolution of construction through service delivery excellence, optimised and resilient infrastructure, secure technology and mindset, innovative and scalable technology solutions, data driven culture, and best in class digital experiences.

About the Service Delivery Team

We’re not your usual construction tech team We’re leading the way in cyber security and Enterprise Services in the construction industry. Help us in the planning, designing and implementation of supporting IT services to meet the needs of John Holland.

Are you up for the challenge?

We are looking for a talented Senior ServiceNow Developer to join our IT team based out of the state-of-the-art Flinders Gate office in Melbourne. 

This role will play a pivotal role in designing, developing, and implementing ServiceNow solutions to support business processes and improve efficiency within John Holland. You will collaborate closely with business stakeholders, Enterprise Architecture team, and other technical teams to deliver high-quality and innovative ServiceNow solutions.

About the Role

ServiceNow Development

Design, develop, and implement ServiceNow applications, including custom scripts, workflows, reports, and integrations.  Utilise ServiceNow best practices and coding standards to ensure maintainability and scalability.  Collaborate with business analysts to understand requirements and translate them into technical specifications. Participate proactively in agile ceremonies including stand-up meetings, story grooming sessions and team retrospectives Own and lead troubleshooting issues identifying the root cause and working with developers / architect to address issues in a timely manner as required

ServiceNow Administration

Manage ServiceNow instances, including user administration, security configuration, and system upgrades.  Monitor system performance and troubleshoot issues.

Integration

Integrate ServiceNow with other enterprise systems using APIs, web services, and other integration technologies.  Develop and maintain integration workflows and data mappings.

Problem Solving

Analyse and troubleshoot complex technical issues related to ServiceNow applications and integrations.  Identify root causes and implement effective solutions.

Innovation

Stay updated on the latest ServiceNow features and best practices.  Research and implement new technologies and methodologies to enhance ServiceNow capabilities

About You

This position will see you holding a ServiceNow System Administration certification and/or ServiceNow Application Development certification. You will have substantial experience as a ServiceNow Administrator or ServiceNow Developer, configuring core ServiceNow products like ITSM, ITOM, and SAM.

You have a strong understanding of ServiceNow architecture, components, and best practices and experience with ServiceNow workflows, business rules, and UI policies. Your knowledge of ServiceNow integration technologies and DevOps practices, coupled with your experience with ServiceNow reporting and analytics tools, will see you succeed in the role.

You have excellent problem-solving and troubleshooting skills and enjoy working collaboratively, fostering effective strategic relationships with people at all levels both internally and externally.

As part of the team, you help us deliver on our promise to transform lives.

Your success is reflected in ours. We pride ourselves on having a diverse and inclusive workplace, as different perspectives and ideas will deliver our long-term success. 

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority. 

We are committed to building a diverse workforce and strongly encourage applications from First Nations people, women, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and people who identify as LGBTI+.

What’s in it for you when you join John Holland?

We’re about connecting your sense of purpose to ours. We understand that your career is one of the biggest ways to have an impact on the world. We also believe in supporting you as a whole person, not just an employee.

We reward and support our people in so many ways. From industry-leading leave policies to wellbeing and relationship support, your needs sit at the heart of our employee benefits. 

We offer: 
Competitive remuneration with salary continuance, and salary sacrifice packaging options available. 

Great leave benefits including 18 weeks paid parental leave with superannuation and up to an extra 18 weeks of superannuation paid on further periods of unpaid parental leave, multicultural leave exchange and two additional John Holland Days to prioritise health and wellbeing. 

Career progression underpinned by our exciting pipeline of work means you’ll have the opportunity to work on iconic projects that are shaping cities and communities. 

Learning and development opportunities where you’ll have access to emerging talent programs, building your career through clear career pathways, and technical and leadership training and development opportunities. 

Inclusion and diversity is part of how we work and do what we do at John Holland. Our active commitment to being an employer of choice is evident in the delivery of our Gender Equality Strategic Plan supported by our Pride, Celebrate Women, RAP and Grow networks. 

Flexible working that works for you as we know flexibility means different things to different people. Whether it’s flexi-hours, flexi-parenting, flexi-leave, flexi-shifts, flexi-work, we’re committed to helping our people work flexibly. 

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