Senior Enterprise Architect

4 days ago


Melbourne, Victoria, Australia ServiceNow Full time

We are seeking an experienced Senior Enterprise Architect to join our team at ServiceNow. This role is ideal for someone who has a strong understanding of enterprise-level architecture and technical roadmaps.

Job Description:

In this position, you will lead the design and development of complex solutions and integrations between ServiceNow and other enterprise platforms. You will work closely with business stakeholders and executives to understand their needs and priorities.

Key Responsibilities:

  • Solution Design: You will design and architect ServiceNow solutions that align with business needs and industry best practices, focusing on service management, customer service, workflow automation, and user experience.
  • Technical Leadership: You will provide technical leadership in the customization, configuration, and implementation of ServiceNow products in the Customer and Industry Workflow.
  • Project Management: You will guide cross-functional teams through the full lifecycle of ServiceNow projects, including design, development, testing, deployment, and post-implementation support.
  • Best Practices: You will drive the adoption of best practices in ServiceNow architecture and development, focusing on scalability, performance, and maintainability.
  • Staying Current: You will stay current with ServiceNow advancements and emerging trends in IT service management and customer service technologies.

Qualifications:

  • You have certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer).
  • You have industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
  • You have at least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
  • You have a minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.

Additional Information:

We approach our distributed world of work with flexibility and trust. We strive to create an accessible and inclusive experience for all candidates.



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